NetFortris Reviews, Services & Trust Score
✨ AI Insights for NetFortris
Trust Score
Analyzed Reviews
😊 Positive: 55%
😐 Neutral: 15%
😠 Negative: 30%
Plano, Texas
NetFortris Quotes?Service Delivery Analysis
Operational Scoring
Operational Characteristics Customers Frequently Mention
When This MSP Is A Strong Fit
- 10-100 employees organizations seeking managed IT services
Estimate Potential IT Support ROI
Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Situations Where Alternatives May Be Worth Comparing
- Businesses with advanced cybersecurity compliance requirements
- Organizations preferring providers with larger review histories
- Multi-location enterprise infrastructure environments
Most Common Customer Feedback Themes
AI Review Intelligence Summary
Customers have used Fonality/NetFortris services for several years, appreciating the user-friendly system, customizable features, and helpful account managers like Chad and Jennifer. Many praise the quality of VoIP services, competitive pricing, and excellent tech support. However, there are recurring complaints about poor customer service, unexpected outages, high costs, lack of transparency, and difficulties with contract terms and billing. Some users experienced issues after the transition from Fonality to NetFortris, including unsupported equipment and slow issue resolution. Overall, while the platform offers valuable tools and collaboration features, inconsistent customer support and pricing concerns affect user satisfaction.
Customer Review Highlights
My Company has been using Fonality Service for around 10 years. Their level of service has been dismal for the last couple of years. Would not recommend the company for old or new Startup who want transparency , proactive customer …...
DONT USE FONALITY AKA NET FORTRIS!!! If I could give them 0 stars I would. Had their service for almost 3 years until they had consistent outages. Called them multiple times to resolve the issue …...
Great customer support and VoIP services. Competitive pricing....
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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