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Network medical management Reviews, Services & Trust Score

Network medical management operates as a Balanced MSP with notable strengths in Fast response times, Helpful support team, Strong communication. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
⭐ 0 (11 reviews) AI Trust Score: 39/100 Balanced MSP High-touch
Best For 10-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Network medical management

39
Trust Score
11
Analyzed Reviews

😊 Positive: 5%

😐 Neutral: 0%

😠 Negative: 95%

Pasadena, California

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Service Delivery Analysis

Network medical management operates as a Balanced MSP with notable strengths in Fast response times, Helpful support team, Strong communication. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style High-touch
Operational Maturity Established

Operational Scoring

85
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Strong communication

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Organizations preferring providers with larger review histories
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Poor customer service
Long hold times and call disconnections
Billing inaccuracies and delays
Denial of essential medical equipment
Lack of interdepartmental communication
Patient health jeopardized
Frustration with bureaucratic hurdles
Positive back office staff

AI Review Intelligence Summary

Customers consistently express frustration with the company's poor customer service, including long hold times, unhelpful representatives, and lack of communication between departments. Many highlight issues with billing inaccuracies, delayed or incorrect payments, and denial of necessary medical equipment or services, which they feel jeopardizes patient health. The company's inefficiency and bureaucratic hurdles cause significant inconvenience and dissatisfaction, leading some to switch providers after long-term relationships. Despite some positive notes about back office staff, the overall sentiment is negative, emphasizing the need for improved responsiveness, transparency, and coordination.

Customer Review Highlights

Ava ⭐ 2/5

Called to get information regarding a bill that’s comes out under my information and they denied to assist me with this. Didn’t even ask to verify my information and stated they can’t release information to me. Under the Privacy Rule, I do have rights to my medical records and billing....

Cathy Parrish ⭐ 2/5

No good driver is always late...

Deborah Juarez ⭐ 2/5

I work in medical billing and NMM is the absolute WORST to get information from. Their different IPAs don’t talk to each other, so I have to talk to 7 different people if I have 7 different patients. When I call they will only check 3 …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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