NexGen IT Solutions MSP Review: Ratings, Trust Score & Services in Flint

NexGen IT Solutions is a Balanced MSP based in Flint, holding a 5.0/5 rating across 9 reviews. Customers most often mention Exceptional customer satisfaction. Some reviews also note Security incident reported, Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 5 (9 reviews) AI Trust Score: 82/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
50/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for NexGen IT Solutions

82
Trust Score
9
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Flint, Michigan

NexGen IT Solutions Quotes?

Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
50
Security

Operational Characteristics Customers Frequently Mention

Exceptional customer satisfaction

Most Common Customer Feedback Themes

Security concerns
andrew
highly
again
recommend

AI Review Intelligence Summary

Based on 9 reviews averaging 5.0 stars, overall feedback is excellent. Some reviewers raised concerns about a reported security issue.

Customer Review Highlights

Tyler Stro

This guy knows literally everything you could ever imagine about IT. Andrew can install anything from top notch, residential security systems to walking into your business and giving you a full It solution for everything on a budget that you can afford. Highly recommend...

kathy McComb

Andrew, owner of NexGen has helped me several times over the past few weeks. He helped me with my cable box, new phone & set up my new printer. Each experience with him has been outstanding! He is very professional, efficient, very patient …...

Chris Mann

Andrew is an excellent technician and engineer. Any businesses would be lucky to have him for their tech support!!...

Donnielle Schmidt

Came over to house and fixed my computer after it blue screened/crashed. Great service and very highly recommended...

Austin Bishøp

Not only is my laptop up and running again, it didn’t cost me a whole arm and a leg. Thanks again Andrew! You’re a lifesaver. ? …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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