NTI (Saint Paul) - 5.0/5 Rated MSP Reviews & Services

NTI - Network Training Institute (Cisco Networking Academy) is a Balanced MSP based in Saint Paul, holding a 5.0/5 rating across 5 reviews. Customers most often mention Helpful support team, Exceptional customer satisfaction. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 5 (5 reviews) AI Trust Score: 47/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for NTI

47
Trust Score
3
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Saint Paul, Minnesota

NTI Quotes?

Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
koami
best
instructor
into

AI Review Intelligence Summary

Based on 3 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

Paula Fearon

Koami is the best instructor and mentor I've ever met. He is thorough, and he does not leave you stranded after you get your certificate. he's very passionate and helpful. i would highly recommend his classes if you are trying to break into IT...

Yaovi Ephrem AKAKPO

Koami Pedado is a good teacher. He takes his time to explain everything and i like it. This is best school in Minnesota for learn everything with about CCNA Network Computing....

Rash M

Best school if you are interesting in getting into the IT field! especially in Networking. I am currently taking CCNA course here and its amazing the amount of contents, labs and instructions we get. Koami, the instructor has years of extensive experience in the field and brings that in the class....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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