Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 84%
😐 Neutral: 0%
😠 Negative: 16%
Decatur, Georgia
Onyx Consulting Quotes?Based on 25 reviews averaging 4.4 stars, overall feedback is strong. Customers most often mention helpful support, strong communication.
If you have Apple care, just go to the Apple Store. Onyx asked no questions about the condition of my MacBook. I told them it doesn’t load and he replied “you’ll have to leave it for a week”. Took it to the Apple Store, in and out in 40 minutes. Very thorough every step of the way. Skip this place, seriously....
Eric is the man! My MSI gaming laptop wouldn't boot into Windows after a power loss. It kept throwing a Secure Boot violation. I'd already spent hours in BIOS trying to fix it myself with no luck. Brought it to Onyx, Eric knew exactly what …...
Having owned a similar business in the mid 80's at the start of the PC revolution before moving on to other businesses, I found Onyx to be knowledgeable and helpful. Because of my previous experience, I bought all the parts necessary to …...
My guy Eric is a legend. Apple told me I had a logic board failure on my Macbook that would costs upwards of $800 and multiple weeks to repair + the additional costs and time of data recovery through a third party that was quoting …...
have taken my business to onyx consulting multiple times instead of the apple store and have not been disappointed. these guys are knowledgeable and try to help the best to the best of their ability. no complaints...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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