Ooma Inc

Be careful to read their fine print when ordering from their website. Not only that their friends’ referral link doesn’t work, you’re responsible for the return shipping charges. Coupled that with stringent customer return/cancellation policy and support, I would advise staying away from them.

They have some good features, but it doesn't matter when their phone system will not function. We found that we were not getting text messages from our customers. Ooma acted as though they couldn't care less and said they would get back to …

Worst VoIP Phone company ever. Sales people totally lied about features before I purchased. Constant service issues. Text message stopped working for 11 days, could not get answers about what was the cause during my three conversations, so …

The Ooma system we installed in 2017 failed to provide the features we were promised. We cancelled and returned the system (not a straightforward task.) For the next 5 years we have gotten regular sales calls saying that they are responding …

Ooma makes promises...but never delivered. I secured an 800 number, I paid them for a months service...and never heard from them again... I called, and was always put on endless hold. BUT..BUT..when I stopped funding the CC they were …

Convincing Ooma that you no longer want their services is harder than it needs to be. Other than telling them that you want to cancel your subscription, you also have to be vigilant about the fact that they might continue monthly charges …

It’s was a good Service, if you need a landline, phone service

Poor and horrible customer service, they don't care about your business and only care about getting their money. Device don't work and will poor connections. I was told I signed up a contract which was never true. They are trying to charge me for disconnection fees. they will give you headache for their poor services.

This is a rip-off. They will not honor their guarantee. Their customer support is in India and will waste your time without effect. Their equipment failed after less than two months. They will not communicate by Email (it would leave a paper trail)....STAY AWAY!!!

In spite of the negative reviews, my experiences are 4-5 stars over the last 2+ years. The service is solid and cost is FREE after VOIP equipment purchase plus monthly federal taxes. I'm using OOMA with 8 Panasonic wireless handsets (2 base stations.

Signed up for Ooma Office, they sold me a phone number that they didn't own. The phone system never worked, not even once. Rather than continue services and change my phone number I decided to go with a more professional company that can …

Bad business practice. Ooma there phones don’t work I never was able to activate my phone after talking to 4 support agents very frustrating it was supposed to be plug and play .When I asked for a refund I was charged early termination fee …

I am formally reporting ongoing service failures with Ooma that have directly impacted my business operations. After porting our phone numbers and waiting nearly a month for SMS activation, Ooma caused the loss of all our text messages — …

UNACCEPTABLE CUSTOMER SERVICE

I called and canceled 3 lines of service on 9/19. …

I purchased the Ooma Telo LTE. It did not work. I talked to several support people at Ooma, none of whom were able to suggest what would make it work. I then asked to send it back. Support told me I would have to pay to send it back. That …

I feel completely misled. I set up Ooma because I was told it would integrate with my CRM texting, but it only works for calling. To be honest, both the mobile and desktop apps suck. The interface is clunky and unreliable. I’m constantly …

A phone company that doesn't care your phones don't work correctly. This company has consistently cost my business money since starting with them. …

Save yourself the aggravation and don't use Ooma for your phone service. I started using them because of a T-Mobile "promotion" and it has been a horrible experience. I thought I would try and save some money monthly on my phone bill by …

Ooma promotes "ELDER ABUSE". They took advantage of my Mother with Dementia.

My Mother has dementia and moved her phone number to another company but even …

Completely garbage company! They charge random amounts at random times. And have no records when you call with bank statements. Don't use these guys! Not worth the head aches!!!!!!!!