Ooma Inc Reviews, Services & Trust Score
✨ AI Insights for Ooma Inc
Trust Score
Analyzed Reviews
😊 Positive: 5%
😐 Neutral: 0%
😠 Negative: 95%
Fremont, California
Ooma Inc Quotes?Business Support Analysis
Operational Scoring
Operational Characteristics Customers Frequently Mention
When This MSP Is A Strong Fit
- Businesses needing highly responsive support
- 10-100 employees organizations seeking managed IT services
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Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Situations Where Alternatives May Be Worth Comparing
- Businesses with advanced cybersecurity compliance requirements
- Organizations preferring providers with larger review histories
- Multi-location enterprise infrastructure environments
Most Common Customer Feedback Themes
AI Review Intelligence Summary
Customers overwhelmingly express dissatisfaction with Ooma's phone services, citing frequent service failures, misleading sales promises, and poor customer support. Common issues include non-functioning phone systems, unreceived text messages, complicated cancellation processes, unexpected charges, and defective equipment. Many users report frustration with the company's unresponsive and unhelpful customer service, often located offshore, which exacerbates their negative experiences. Despite a few positive remarks about cost-effectiveness and solid service, the majority warn potential customers to avoid Ooma due to its unreliable service and business practices.
Customer Review Highlights
Be careful to read their fine print when ordering from their website. Not only that their friends’ referral link doesn’t work, you’re responsible for the return shipping charges. Coupled that with stringent customer return/cancellation policy and support, I would advise staying away from them....
They have some good features, but it doesn't matter when their phone system will not function. We found that we were not getting text messages from our customers. Ooma acted as though they couldn't care less and said they would get back to …...
Worst VoIP Phone company ever. Sales people totally lied about features before I purchased. Constant service issues. Text message stopped working for 11 days, could not get answers about what was the cause during my three conversations, so …...
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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