Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 7.6923076923077%
😐 Neutral: 3.8461538461538%
😠 Negative: 88.461538461538%
Fremont, California
Ooma Inc Quotes?Based on 26 reviews averaging 1.4 stars, overall feedback is below-average. Reviews are largely general in nature without a strong recurring theme.
I used Ooma Office for quite a while, and overall it worked well. However, we experienced occasional call drops where a customer would call back, only for the call to disconnect again—sometimes three times in a row. Unfortunately, one of …...
Wow. Really wish I read these reviews before moving forward this company. ZERO customer service after they received credit card information. Sales rep seemed super nice and accommodating but we found out from our telecommunications provider …...
It’s was a good Service, if you need a landline, phone service...
In spite of the negative reviews, my experiences are 4-5 stars over the last 2+ years. The service is solid and cost is FREE after VOIP equipment purchase plus monthly federal taxes. I'm using OOMA with 8 Panasonic wireless handsets (2 base stations....
Convincing Ooma that you no longer want their services is harder than it needs to be. Other than telling them that you want to cancel your subscription, you also have to be vigilant about the fact that they might continue monthly charges …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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