Open Network Exchange MSP Review: Ratings, Trust Score & Services in Scottsdale

Open Network Exchange is a Balanced MSP based in Scottsdale, holding a 2.7/5 rating across 19 reviews. Customers most often mention Helpful support team, Strong communication, Professional client interactions. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 2.7 (19 reviews) AI Trust Score: 40/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Open Network Exchange

40
Trust Score
13
Analyzed Reviews

😊 Positive: 53.85%

😐 Neutral: 0.00%

😠 Negative: 46.15%

🌐 Visit Website

Scottsdale, Arizona

Open Network Exchange Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

70
Support
85
Communication
70
Technical
90
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Strong communication
Professional client interactions

Most Common Customer Feedback Themes

Helpful support team
Strong communication
Professionalism concerns
thanks
email

AI Review Intelligence Summary

Based on 13 reviews averaging 3.2 stars, overall feedback is mixed. Customers most often mention helpful support, strong communication. Some reviewers raised concerns about professionalism concerns.

Customer Review Highlights

Chaz Hernandez

Terrible company went to interview with them. They said everything looks good. Never heard back from them phone call email text. I know I was overqualified but they could’ve just said no thanks then I looked at the reviews that people that did work for them not good.!!...

Alyssa Tagaban

I have an interview today .. Me reading these reviews ????? …...

Bryce Stewart

Had an interview scheduled but come time I ghosted by recruiter Rachel, without any communication on her end. Called their front desk to figure out what was going on. Received a email stating she was in a meeting and would circle back. …...

Breanna Mares

Thanks for the 5 star rating!...

Chelsea D.

Thanks for the 5 stars!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Organizations prioritizing relationship-driven IT support
  • 1-25 employees (small business) organizations seeking managed IT services

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