Orion Integration Group (Boise) - 5.0/5 Rated MSP Reviews & Services

Orion Integration Group is a Security-First MSP based in Boise, holding a 5.0/5 rating across 191 reviews. Customers most often mention Fast response times, Helpful support team, Security-focused operations, Exceptional customer satisfaction. Best suited for 25-100 employees organizations seeking high-touch IT support.
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⭐ 5 (192 reviews) AI Trust Score: 98/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Orion Integration Group

98
Trust Score
27
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Boise, Idaho

Orion Integration Group Quotes?

Operational Assessment summary

Operational Scoring

85
Support
70
Communication
70
Technical
80
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Security-focused operations
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
Fast response times
Technical execution concerns
Security-focused operations
orion

AI Review Intelligence Summary

Based on 27 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, responsive support, a security focus. Some reviewers raised concerns about technical execution concerns.

Customer Review Highlights

Bill

Kaitlin, a real human (not AI), answered the phone and connected me with Josh. Josh set up a new email account I requested and tested the account with me on the phone. All in less than 5 minutes. Awesome! Just like always....

Jay Sturgell

You gu were so awesome, So fast, so through, and so friendly....

Lissa Anderson

Great company experienced knowledgeable...

Julie Prince

The response was professional and she was able to troubleshoot the issue and resolve the problem quickly....

Andrea Hartley

“Michele is always kind and helpful. She responded and handled my update very quickly despite it not being an urgent matter.„...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 25-100 employees organizations seeking managed IT services

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