Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 100.00%
😐 Neutral: 0.00%
😠 Negative: 0.00%
New York, NY
No address listed
Outsourced IT Support Quotes?Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support, professionalism, strong communication.
We had an outstanding experience with Setton Consulting, Inc. during the installation of our computer system at our new office. From start to finish, their team was professional, knowledgeable, and incredibly efficient. They completed the …...
I have the pleasure of working with Michael Setton and his crew. They are easy to get in touch with, always communicate and are very professional. The work they have performed so far is extraordinary....
My company has been using Setton for our IT needs and they do a great job - they are quick, responsive, efficient, and can get creative when a problem is sticky or complicated. They've worked with me on some really weird stuff and we've gotten through all of it together, they're a really great team!...
Exceptional service, at a time that we were in desperate need, Michael and his team came through.Highly recommend for professionalism and time management. We just started a business relationship that I know will last. Thank you!!...
Communication was very professional and ample, including when the support person who was supposed to meet with me was going to be late and a fellow support emailed me to let me know. Support had to work through complicated issues and was successful. Also, very respectful of my time....
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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