Pacific IT Solutions (San Diego) - 4.0/5 Rated MSP Reviews & Services

Pacific IT Solutions is a Security-First MSP based in San Diego, holding a 4.0/5 rating across 4 reviews. Customers most often mention Security-focused operations. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4 (4 reviews) AI Trust Score: 26/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Pacific IT Solutions

26
Trust Score
3
Analyzed Reviews

😊 Positive: 66.67%

😐 Neutral: 0.00%

😠 Negative: 33.33%

🌐 Visit Website

San Diego, California

Pacific IT Solutions Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Security-focused operations

Most Common Customer Feedback Themes

Security-focused operations
pacific
will
years
security

AI Review Intelligence Summary

Based on 3 reviews averaging 3.7 stars, overall feedback is mixed. Customers most often mention a security focus.

Customer Review Highlights

Dustin Gibson

Have worked with Will and team for many years, and trusted Pacific IT with our company's tech and security needs. We've been extremely happy with the service and pricing, and the team there is always on top of potential security threats, …...

Ginny St. Lawrence

Our business has been using Pacific IT for over 5+ years. Will, Zane and staff are very friendly and personable and they’re response time is extremely fast. Pacific IT is one of the best in the business when it comes to serving all of your …...

N/A

Slow remote desktops, unfriendly staff. I use this for work and they use a single computer with 90GB of RAM and think that can cover enough computing power for all employees. Spoiler alert, it can’t. They use Microsoft Office 2016 which is …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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