PC FIX (Wheaton) - 4.9/5 Rated MSP Reviews & Services

PC FIX is a Established, High-Volume MSP based in Wheaton, holding a 4.9/5 rating across 121 reviews. Customers most often mention Helpful support team, Exceptional customer satisfaction. Best suited for 25-100 employees organizations seeking standard IT support.
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⭐ 4.9 (121 reviews) AI Trust Score: 99/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for PC FIX

99
Trust Score
25
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Wheaton, Illinois

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Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
computer
laptop
what
business

AI Review Intelligence Summary

Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

Jeff Cook

Great service. Helped me a few times - always fair, friendly, very knowledge....

mark anderson

I can't say enough about Steven. I was in crisis mode, leaving the country in less than 48 hours, and I ripped out the usb-c power port on my Lenovo laptop. …...

Sam

My laptop had network issues which I couldn't for the life of me figure out how to fix on my own. I remembered the store from a number of years ago when the owner was incredibly helpful, and called in to make an appointment. The very next …...

Lisa Auriemma

Bob fixed an issue with my computer that I thought would be impossible to solve, and conveniently called to let me know that my computer was ready the same day. He is great to work with and provides excellent service. I will definitely go back to see him if I have any other issues with my PC. I highly recommend PC FIX....

Tony LaPalio

I own a business and recently found myself in a really difficult situation involving a client’s computer. A critical Windows 11 update had completely stopped working, and after trying every tool and technique I knew—resetting services, …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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