PC Lab MSP Review: Ratings, Trust Score & Services in Lombard

PC Lab, Inc. is a Established, High-Volume MSP based in Lombard, holding a 4.8/5 rating across 86 reviews. Best suited for 25-100 employees organizations seeking standard IT support.
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⭐ 4.8 (86 reviews) AI Trust Score: 71/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for PC Lab

71
Trust Score
5
Analyzed Reviews

😊 Positive: 80.00%

😐 Neutral: 0.00%

😠 Negative: 20.00%

🌐 Visit Website

Lombard, Illinois

PC Lab Quotes?

Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

computer
laptop
took
only
done

AI Review Intelligence Summary

Based on 5 reviews averaging 4.2 stars, overall feedback is strong. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Katlyn Hall

Spilled coffee over the laptop and took it to a previous place where they couldn't clean a keyboard for $100. …...

L.G.

I had my laptop battery replaced. Very reasonably priced compared to getting it done at Apple. It was done quickly, and they were very kind. My husband has gone here multiple times too and has no complaints. Thank you!...

mark anthony gorospe

I took my laptop because i cannot turn it on. He did fix it which i am so happy with it. But when i check my lap top theres something not right. Right on then my video card is gone. I cannot access my graphics card menu. And he charge me …...

Patricia Worden

My first computer crash Chin was reccomended to my husband and I as a trusted expert. Not only maintaining our computer and laptops he has made excellent recommendations for our needs whether business or everyday. I highly recommend this business! It's the personal touch that keeps us coming back....

Zach Frierson (Zackman85)

This is one of the best computer shops I have been to in my entire life. They are extremely fast, for example at an old shop it took them 2-3 weeks to build my computer. PC Lab built it in only about 3 days. Not only that, but they swapped …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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