PC Pros (Wichita Falls) - 4.9/5 Rated MSP Reviews & Services

PC Pros is a Established, High-Volume MSP based in Wichita Falls, holding a 4.9/5 rating across 153 reviews. Customers most often mention Helpful support team, Exceptional customer satisfaction. Best suited for 25-100 employees organizations seeking standard IT support.
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⭐ 4.9 (153 reviews) AI Trust Score: 99/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for PC Pros

99
Trust Score
5
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Wichita Falls, Texas

PC Pros Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
pros
build
place
computer

AI Review Intelligence Summary

Based on 5 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

James Lucas

Amazing service. Dropped computer off and got it back next day. It had some hiccups for them when completing the install but they even stayed late and got it back to me regardless! …...

Bri Howard

Helped my boyfriend build his dream pc. Stuck very close to budget and the whole process was very smooth. 1000/10 customer service. I'm going to use Pc Pros build my future pc. Very nice place....

Peter Drew (GalenMarek1370)

Very informative and helpful! As someone who is just getting into building PCs and was struggling, the guys at PC Pros were patient and fair with me and made the experience easy and understandable. Now my build is up and running and it's feelin' great!...

Levi Blevins

My wife wanted to surprise me with a custom gaming pc, so she talked to Darius at PC Pros and he was more than happy and willing to work with her to build a great pc that was more than fast enough and the all white look she knew I wanted …...

Hailey

PC Pros is the place to go with any PC repairs, builds, or questions you have. I am from Lawton OK, about an hour away, and after a local PC shop messed up my spouses computer we decided to check out PC Pros abut 2 weeks ago. …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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