PCA Technology Group, Inc.

" Heather was incredibly helpful - I think she may have solved my issues for the last 8 months!"

I received help quickly and the tech made sure that my issue was completely resolved before we hung up!

The Help Desk personnel was super quick and helpful this morning! Had our issue sorted and running smoothly before most of our staff were in so as to minimize those impacted. Thank you!

Brandon guided me through the Multifactor Authentication process very slowly which made me feel at ease. He was very patient, professional and courteous as I stumbled through the steps. Thanks!

Fantastic team. They helped me through the process of bringing my business into a more modern, cutting edge space. I have seen a huge increase in productivity as a result.

My experiences with the Support Team has been great. They techs on the phone are knowledgeable and they handle my issues quickly, even remote.

Incredibly helpful and friendly. Within minutes the problem was resolved. Highly recommend!

Heather was very thorough and was able to detect the problem, once a restart was complete, with my computer. Got my computer set back up correctly, added the desktop apps for me and made sure my printer settings were back. Did it in a professional way and didn't make me feel stupid.

Figured out the issue and fixed quickly!! Thanks!!

Quick Response from Techs and they are ALWAYS pleasant!
Great people to work with!!

PCA technicians provide excellent customer service with patience, politeness, and professionalism.

Jesse from PCA assisted in a problem with connecting from a company laptop to a printer in the office. …

"Ryan Arnone is super nice, and efficient with his work"" Of course, the polite Ryan. It was almost the end of the day, and I was covering the desk for Deb. i was not able to get into some programs. Ryan to the rescue and fixed my problem."

Ryan is new with PCA and I would like to recognize him for his excellent work so far. He is learning quickly and is very professional, kind, and attentive anytime I reach out to him for help. I really appreciate him as well as the others who assist our office from PCA when needs arise.

Ryan is so helpful and fixed the internet in our building super fast!

PCA always delivers great service. The entire tech team are friendly and knowledgeable. I would highly recommend them.

The issue was on my end-but they were patient and kind!

Rep was nice, easy to talk to, and corrected my issue quickly. 10/10!

Ryan did a wonderful job yesterday working on my laptop and addressing other various issues we had with our tech equipment. He is professional, kind and does his job well! We all appreciate him.

PCA is always there to help with a smile and friendly attitude. Everyone is very helpful and manages to accomplish their task at hand.

I have recommended PCA to my clients and have always been more than satisfied with the results. They are excellent with planning, organization, communication and follow up.

When I asked my question, not only did they answer quickly, but they both answered. One in person and one via email. then they took the time to forward the question as an example to everyone in our organization to protect all of us from …

PCA has been our vendor of choice for over 5 years and they are great, always easy to work with and they take the time understand our IT needs and address our issues. Their help desk is awesome and provides the best service

Great job. The tech was able to address my issues and fix the problems in the background while I continued to work. Great experience. Great tech.

The PCA Technology Group has been wonderful to work with.
Help Desk support is great.

PCA has done a great job of supporting the specific IT needs of the Arc Erie County NY and helping us advance in our endeavors. The team at PCA is understanding, responsive and adaptive to our needs which makes them an invaluable partner to us.

Matt was calm , cool and collective in solving our morning crisis! Appreciate you !

Great service as always! It is easy to get in touch with the support team, who are extremely helpful and efficient.

Had a solution to my printer driver issues solved in less than 10 minutes over the phone. Great IT help.

Matt from the service desk did an outstanding job resolving my problem efficiently and professionally

PCA Technology Group is the best! The best service ever!!! I received another device quickly and promptly. The guy who came in was nice and answered all my questions accordingly. The device works well and has been a blessing. Thank you so much!!!

" PCA successfully completed my request in a timely manner. They are friendly and easy to work with."

Worked with PCA on several SQL and report projects. They have a very skilled team that’s focused on delivering accurate and timely solutions. They’re also a very easygoing and fun team.

Quick response time. Easy to work with in regards to navigating necessary changes needed to correct the concern. Great experience! Thank you!

"PCA techs are the great. Every time I email them they get back to me in a timely manner and always fix my issues. They are the best!"

" Zack was friendly and professional. Understood what I needed and had us up and running in minutes." They are a great company to work with.

" Caleb was very helpful & nice to work with!!! He solved my issue very quickly!"

I was having an issue assessing some files. I reached out to PCA Support and they remoted into my machine and fixed the issue.

The technical support representative I spoke with was helpful and empathetic to the problem and also helped to identify the source of the problem. It was corrected within 5 minutes!

Called to have my printer added to laptop and it was done quick and efficient as always.

Fast Service and even faster solutions! Always treated as a priority and I have used them a few times. Best in the industry hands down.

" Thanks Ryan! Great job"
PCA is a great asset to our company.

Great customer service and support. Very friendly.

" Awesome help!!! Considerate, patient, knows their work."

Great company to work with. They are very fast in helping with any issues that arise.

PCA once again came to the rescue. I post these reviews often because my technological skills are limited. However, with all of the PCA employees as exceptional partners, I appear to be a technological wizard!

Over the past several years, our relationship with PCA has grown significantly. What started as an "indirect" consultation, expanded into PCA becoming an extension of our IT department. They provide timely results, interface …

Great customer service, fast response and always knowledgeable. Thank you for getting me back up and running.

I accidently got locked out of my account and the representative I talked to was very helpful and friendly and resolved the issue right away.

We've been working with PCA for years. We can always count on their prompt service and support. Heather was very helpful!

PCA is knowledgeable, professional and timely. They always do an amazing job troubleshooting and resolving any issues or answering questions.

Staff was helpful, friendly, and very patient. Even though it was after 5pm, the call didn't end until my issue was solved.

PCA is always so easy to work with and my items always get resolved quickly. I love working with them and I never hesitate to reach out when I need their assistance. They are wonderful to have as our technology professionals.

Anytime I have had a problem with my computer, their response is quick and efficient. They are lifesavers!

As of this review, our company has been working with PCA Technology for a little over two years on a major re-development of legacy software to a more modern (C#) programming platform. PCA's support has been both high-quality and …

" Once again, Heather did a great job helping me. "

Every time i've called the help desk they fix my issue quickly and efficiently.

This is the best IT manage service group, hands-down, for the value and the service provided. As a small non-for-profit organization. These guys have been nothing but fantastic for us… We’re a small crew and could be pain in the butt …

PCA is my go-to vendor for any IT issues or questions regarding our networking needs. They are professional and friendly, and their response time is great.

I received a new computer and need my color printer driver installed. I spoke with Zach and he was able to help me quickly so that I could print documents for my training. I appreciate your quick response and assistance.

" Matt was very knowledgeable. Worked quickly to get me back to work."

One of their employees followed my teenage daughter home. Over 10 minutes away while he was on his lunch break, to yell at her how he was pulling out of a spot had a right of way over somebody driving through the parking lot, which is BS. Would not recommend this place to anyone!! Ps. Police report has been filed.

Jared gets a Gem! He installed my printer and I can print now. Thank you.

We were looking for someone to help our small business with IT needs. We looked at a few different companies before deciding to go with PCA. We have been very happy with their service. They do not take a one size fits all approach and …

We're just starting our journey with PCA and so far it's been great. The very first project went way better then I thought and I'm sure the future will be as well.

Very informative and ensured that the issue was addressed in a timely manner. Whenever there is an issue Ryan is quick to assist and solve the problem ensuring that we are able to do what we need to get our jobs done. Without your service and support Our jobs would be a lot harder, so I personally appreciate all that you do!

I had a seamless experience setting up my computer as a new join. Thank you PCA!

In 2018, our human services agency was facing a crisis with our IT systems and a lack of response from our then provider. We learned of PCA from another partner in Cattaraugus County, and went to meet PCA representatives at their offices. …

Great work today! Figured out my issues in a timely fashion and got my team back up and running.

Matt and the whole team at PCA have been very helpful and patient as myself and my team navigate setting up new accounts, utilizing remote work, and managing technical issues. They answer tickets promptly and provide thorough assistance until the problem is resolved. Thanks for all your help!