PCs Done Right in Kent: 4.8-Star MSP Reviews & Trust Score

PCs Done Right is a Established, High-Volume MSP based in Kent, holding a 4.8/5 rating across 409 reviews. Customers most often mention Helpful support team, Strong communication. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 4.8 (414 reviews) AI Trust Score: 98/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Communication Quality
Operational Profile Established, High-Volume MSP

✨ AI Insights for PCs Done Right

98
Trust Score
26
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Kent, Washington

PCs Done Right Quotes?

MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Strong communication

Most Common Customer Feedback Themes

Helpful support team
Strong communication
justin
right
done

AI Review Intelligence Summary

Based on 26 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, strong communication.

Customer Review Highlights

Jesse Bares

Justin, knows his business. I brought in my PC with a graphics driver issue and he got it back to me same day. Seems like a basic task, wrong. The gremlin in my machine was elusive and very creative. Justin chased graphics drivers, memory, …...

Tiki’s

Andrew is just awesome. I would highly recommend this company. I used two other companies in my area with little success. They are as they say “Done Right” Smooth sailing from here out. Thanks Andrew!!!...

Geondray Corsey

Justin was a beast helped me get my computer back and running and was a fair price very much recommended. Legit coming from a gamer...

Sung Che

Quick service and straight to the point. no hidden fees no bs. i had a problem with my personal computer with it just not booting and thr diagnostician probably justin? (tall white guy) had a very welcoming and good attitude, and finished in less than an hour....

Russell Crispin

Nice guy who was able to help me fix my computer build when my hubris got the better of me. Very reasonable price as well. Highly recommend...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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