Pearl Solutions Group

Brandi gave me a quick response this morning and was on top of the problem! I appreciate her kindness and ability to get me back on track with my work! I've always had quick responses and professional interactions anytime I've reached out to Pearl for support! They have a great team!

I have had excellent service with Pearl Solutions Group, when a service request is summited they get it done in a very timely manner. Thank you Pearl Solutions!

The Team at Pearl has been a great vendor partner for our company for many years. Staff is responsive, knowledgeable, and informative.

I work with pearl with my company and they are always very nice and helpful! I’ve gone through iPad fixes to simple email fixes and they are also extremely thorough and easy to contact

Pearl is helpful with my computer issues. Matt and Chance are always friendly and get the job done.

Pearl is a wonderful organization to work with. If you are going to outsource your IT needs, you want to have complete trust in the company you choose. I feel very safe and secure knowing that Pearl has our best interest, safety and …

I love working with Pearl Solutions Group! They take care of all of our computer networks for us and help us get through issues very quickly! I highly recommend them!

My Company uses Pearl and has for years now! The service is always good and staff is always helpful. Today Seth Pruitt went above and beyond to help me out with software issues. Not only did he correct my work issues, but took the time to …

Adam did a tremendous job with our team. Kind, courteous, and patient, Pearl has continued to provide excellent service over our company's tenancy.

We have been working with Pearl Solutions Group as our IT provider since 2014. They offer personalized service with quick response times. We have gone through two server migrations and several building renovations/new building projects. I would highly recommend them.

Very dependable and reliable. Fast but great service with 100% satisfaction. I highly recommend Pearl Solutions for my protection.

I had a small issue with a file and I was not actually not working but needed it fixed before Monday am. Seth kept in communication with me throughout the day until I was back at my computer to allow him to login. He had the issue fixed …

Adam was so helpful and patient with me while fixing an issue with my authenticator/email on my new phone. I appreciate his help and willingness to walk through all the steps with me as many times as necessary to get my email in working order! GREAT JOB!

Brendan and Luke were great to work with while starting my new job. They helped me resolve my IT issues quickly and made what could have been a stressful process feel easy. Both of them were kind, professional, and kept me informed. I …

The company I work for recently needed assistance from Pearl Solutions. Sean L. was amazing. He was very patient and explained things well. He was quick to respond and even helped communicate with another company to get our issue solved!

Nicholas Lembeck is not only incredibly knowledgeable, but also very customer focused. He takes the time needed to patiently solve problems and is always a pleasure to work with!

Pearl's customer service team is always quick to respond! Tech issues large or small they always procure the best solutions for our company. Each technician that I have worked with has been professional and detailed with their work. You will not waste your time giving Pearl a call!

Jacob was helping me with my new computer setup and transferring date from my old. He was very informative, helpful, quick and easy to deal with. I can tell he was knowledgeable about the task at hand. Recommend Jacob and Pearl.

I don't have to open tickets very often. But in the past year when I do open a ticket, it is resolved in a VERY timely manner and the first time! Willis did a great job!

I work for a company that uses their system, and they have never failed us! From the astonishing customer service to the quick responses, highly recommend them to anyone!

Great service, responsive. Explained the reason why the email could not be released. Protected my email from a hacker. Happy with the servie.

Ethan and Pearl Solutions were wonderful in helping my advertising agency transition into our new office. From minor inconveniences to entire device transfers, the team was helpful every step of the way. Would highly recommend to anyone in need of technical support!

Matt did an excellent job of trying to resolve our issue. Even though we could not resolve the issue, he was creative with his problem solving. (we believe it might have been faulty equipment). Thank you Matt for all your time and efforts

I have been using Pearl for several years. Their service has always been exceptional. My experience yesterday with Adam was a perfect example. He responded quickly discover the problem and fixed the issue. Thank you Pearl for your world class service.

I received a new laptop at work and needed help getting access to my OneNote files. Michael Morrisey went out of his way to help me and saved me from recreating MANY files! Great customer service!

I really enjoy working with Pearl, They are professional and patient with me and my computer. they get my computer working pretty quick. really like the fact that they respond to my calls very quickly.
I never wait long for them at all. Great service. Thank you.

I had a great experience using Pearl Solutions. Their team is always quick to respond and very knowledgeable. Shoutout to Seth P. for his efforts!

Excellent company and service. Multiple times I needed an emergency solution and each time they delivered. Major holiday? No problem, they have someone on call who could resolve issues on demand. I am very pleased with Pearl Solutions.

Brandi did an amazing job catching a phishing email that i thought was legit.

Pearl Solutions Group is very responsive to any IT questions or issues I have. I usually receive an initial response from them (depending on the severity of the issue) within minutes to an hour. I can spend more time on my work and less time researching technical issues.

I had a great experience working with Nicholas on an issue I had. He was quick to respond and had a solution right away. My company uses Peal and they are always patient and eager to help!

Adam was great. Please give him all the money!

Chance was the best! "Super-fast response and resolution to my issue. Thanks."

Nicholas, along with all of the other representatives from Pearl, are fantastic. They consistently work issues all the way to resolution with nothing left partially complete.

Matt also does a great job of being professional, and patient as we navigated the issues - I appreciate the patience and dedication to the tasks at hand!

Always have a great experience with the team in getting my tech issues resolved quickly!

Pearl Solutions is fantastic. They are always quick to respond and fix what ever issues we are having. They follow up and make sure things are done to our needs and continue to work on issues until things are perfect. They are also always …

Adam was very knowledgeable, professional, and kind. He was able to quickly resolve my problem.

It's always good to give credit where credit is due. Ethan saved SharePoint one day after I broke it. I was beyond concerned with a mistake I made. I put in a ticket, and he called me less than 30 minutes after. It was a relief to know …

I recently received a new desktop computer for work, and I couldn't be happier with the service! From start to finish, the experience was smooth and professional. The entire Pearl team were extremely helpful, polite, and knowledgeable, …

I was able to work with Brendan on a couple service tickets and the level of help, support and professionalism was top notch! Super smooth experience.

I had the pleasure of working with Pearl Solutions Group, and I couldn't be more impressed with their service! From start to finish, their team provided outstanding customer support. They were incredibly responsive, always answering my …

Adam was an absolute Saint! Thorough, detail oriented, and downright pleasant. I'm very thankful that our IT team isn't a team I will dread contacting and i may even get some laughs along the way to problem resolution.

I have had excellent interactions with the staff at Pearl. Michael is fantastic! They are quick, friendly, and make things work!! They are very patient and explain things in layman's terms so that I understand what they are doing. Highly recommend!

I had an issue with my remote desktop and the passwords given did not work. The gentleman from Pearl was quick to respond to me and reset the password in no time allowing me to go on with my work. Thanks for being so quick to assist !

Always timely in their response and respond with the technical skill to fix my problem. The last was a VPN connection issue that Willis, though he didn't have the answer at hand, put me on hold and sought out help internally. He returned and quickly identified and resolved the issue.

Gregg and the team at Pearl have taken great care of our company for quite some time.
They're responsive and ensure our tech is running without issue. …

they are very quick to respond to our needs and are very helpful. Its like they are right down the hall from me when I have an issue. Not to mention being polite, and they also let us know what to look for to help protect our company. They …

These gentlemen were patient with me, understood my needs, followed through with their assurances and succeeded in meeting my various needs. They provided excellent customer service at each opportunity!! Despite how stressed I was, these guys fixed problems I was having AND put a smile on my face!! Thanks from Ree!!

Chance did an amazing job of taking care of my issue in one phone call and was resolved by the end of the short call. I would recommend Pearl Solutions Group to anyone who needs IT support!

We made the decision to hire Pearl in February or 2022 on a as need basis. We have always had an in house I.T. person so we were concerned of utilizing an outside source. After five months, and outstanding service, we made the commitment …

Pearl is a great company to partner with for all of your IT service needs. We have been working with them since 2018, and they have always met or exceeded our expectations. Their team is always professional and they work diligently to help …

Update on 9/19/2023: HUGE THANKS TO BOTH BRANDI AND ETHAN FOR THEIR TIME AND EFFORT IN GETTING ME SET UP IN MY NEW CITY AND STATE TO WORK REMOTELY. It was challenging (on my end), but they were both so professional and worked to get ALL …

I needed help setting up the accounting email to my outlook account and Nicholas Lembeck helped me. It was done perfectly and quickly. He then let me know about it being fixed.

Adam is the model of customer service in I.T. today! He listened, understood with limited knowledge. He quickly troubleshooted and resolved a half a day issue! KEEP HIM!

Pearl Solutions has been great help to address all the issues I encountered as I was setting up my remote working station at home. They were very patient, helpful and good at figuring out and solving the problems. James is very nice. He …

I was shipped my new work (BMT) laptop recently. Fired it up today and for the first time in 20+ years, not one single issue. It was set up like I asked, works like a charm. Can't ask for more than that - thanks folks!

Luke was great. Fixed me up in no time. Thanks Luke

Nicholas resolved larger issues with my newly imaged work computer and went the extra mile to configure my new device so that it reflects the setup on my previous laptop. Very polite, helpful, and detail oriented, I would highly recommend.

Pearl is such a pleasure to work with! They understand the problem and help resolve it in an expedient and professional manner that gets me up and running quickly!

Nick was attentive, professional and very prompt! He provided excellent customer service.

Professional and reliable IT support! The team at Pearl Solutions Group always responds quickly and keeps our systems running smoothly.

Using Pearl for IT onboarding support at my new job. Seth and Chance were a huge help, fast and friendly in resolving my issues! Good stuff!

Pearl Solutions has done a fantastic job making sure our company's IT is running smoothly. Their help desk is amazing. The work they performed in our data center was expertly done and helped us accomplish a major project that was long …

Nick Lembeck is always professional, helpful, and continuously offering advice to make our jobs easier. We work with several seniors and he is patient, courteous, and willing to assist them on every level.

I was on vacation and my shippers needed help at work. Matt and Ethan were extremely helpful in getting my guys going and working with me as I was out of town. Thank you amazing pearl guys!!!

Sunset Country Club moved to Pearl Solutions in Aug 2022 and we are very happy with their services. It began with their very thorough review of our current IT systems and setup. The transition was efficient and painless for Sunset. An added …

Nicholas Lembeck did a document search for us in old unavailable documents and found what we needed. It saved a huge amount of work and headache and will help us with the regulatory agencies

I appreciate Nicholas reaching out to me to ask about scheduling an upgrade to Windows 11 and getting it accomplished during off-hours so there was no inconvenience or interruptions. When I sat down this morning to begin my day, everything seems to be working as expected.

Luke crushed it today troubleshooting a few items on my end. I have also had 5 star experiences with Matt and Brian. Great team over at Pearl!