Personal Touch Technology LLC Hammond - MSP Reviews, Trust Score & AI Analysis

Personal Touch Technology LLC operates as a Balanced MSP with notable strengths in Helpful support team, Strong communication, Professional client interactions, Exceptional customer satisfaction. The company appears best suited for 25-100 employees organizations seeking Standard IT support.
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⭐ 4.9 (81 reviews) AI Trust Score: 96/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Personal Touch Technology LLC

96
Trust Score
25
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Hammond, Indiana

Personal Touch Technology LLC Quotes?

Operational Overview summary

Operational Scoring

70
Support
85
Communication
70
Technical
90
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Strong communication
Professional client interactions
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
Strong communication
Professional client interactions
computer
time

AI Review Intelligence Summary

Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, strong communication, professionalism.

Customer Review Highlights

Patti Komara

We have been with Ken and his Personal Touch Technology for nearly a decade, and he is always timely, professional, so smart and fixes our problems every time! I would recommend him to any business or any individual looking for help in this area....

Robert Letz

Ken fixed my computer and explained in detail what had happened. It was a very pleasant experience dealing with him...

Mike Slocum

Extremely knowledgeable and totally professional. The "Personal Touch" is not just a name but a business practice. Ken is an *excellent* teacher also which is helpful in learning new technology. Something we all must master as the new tools can be overwhelming at times. Make PTT your first call....

Diane Brown

Personal Touch Technology is a perfect name for this company! When I experienced a problem with my computer, I called Ken because of the many positive reviews I read on line. Not only did he solve my problem quickly, he took the time to …...

John

Ken is extremely patient, thorough, and professional. I can tell that he genuinely wants to help his clients, and I'd recommend him to anyone looking for a knowledgeable, skilled, and trustworthy computer technician....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Organizations prioritizing relationship-driven IT support
  • 25-100 employees organizations seeking managed IT services

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