Popp Communications Plymouth - MSP Reviews, Trust Score & AI Analysis

Popp Communications operates as a Balanced MSP with notable strengths in Fast response times, Helpful support team, Strong communication. The company appears best suited for 25-100 employees organizations seeking High-touch IT support.
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⭐ 4.6 (69 reviews) AI Trust Score: 90/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Popp Communications

90
Trust Score
25
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Plymouth, Minnesota

Popp Communications Quotes?

Operational Assessment summary

Operational Scoring

85
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Strong communication

Most Common Customer Feedback Themes

Helpful support team
Fast response times
Strong communication
popp
phone

AI Review Intelligence Summary

Based on 25 reviews averaging 4.9 stars, overall feedback is excellent. Customers most often mention helpful support, responsive support, strong communication.

Customer Review Highlights

Bill Turner

POPP has been very, very responsive to our changing needs over the years. Most recently they made an emergency transition to a new phone system happen quickly and seamlessly for us. They are smart, skilled, customer-focused, and they're …...

Christopher Keyser

I've been a POPP customer for several years now. Their staff are friendly and professional. I recently moved offices and POPP made the transition smooth with zero interruptions to my business. Highly recommend!...

Miranda Johnson

The prompt and exceptional customer service at POPP Communications is truly unmatched. Initially, when we inherited their services from the previous business owner, it was their outstanding support that kept us loyal to POPP for our phone …...

Matt Looyen

Our experience with Popp is nothing short of perfection. Their team was very responsive, patient, and professional. Our transition was seamless thanks to Popp. A+ grade!...

Chuck Graff

It was a pleasure working with the Popp team on our line upgrade. Bonnie coordinated the project promptly and John the tech was very kind and competent. Way to go Team Popp!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 25-100 employees organizations seeking managed IT services

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