Prescient Solutions Group Novi - MSP Reviews, Trust Score & AI Analysis

Prescient Solutions Group, Inc. operates as a Balanced MSP with notable strengths in Helpful support team. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
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⭐ 4.5 (10 reviews) AI Trust Score: 64/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Prescient Solutions Group

64
Trust Score
10
Analyzed Reviews

😊 Positive: 90%

😐 Neutral: 0%

😠 Negative: 10%

🌐 Visit Website

Novi, Michigan

Prescient Solutions Group Quotes?

Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
lance
purchased
software
prescient

AI Review Intelligence Summary

Based on 10 reviews averaging 4.5 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

Jim Garito

I have been scheduling projects for over 25 years. I am very well versed in SureTrak and P3. Recently one of my clients asked me to use P6. I interviewed several companies to see which one offered the best services along with knowledge …...

John Fleming

Prescient Solutions took care of things quickly. In less than one day, Lance provided a quote and assisted me in installing the software. Very helpful....

Grace Rosenberg

Very Honest, direct, did what they said they would do..I purchased P6 had a great experience. Have a long time p3 user. Highly recommend Prescient...

William Byatt

Purchased two copies of P6 and needed set up for a state highway project. Lance handled the sale and support in a timely and professional manner that was greatly appreciated....

B Hughes

To those it may concern: I just purchased new P6 scheduling software for Prescient Solutions Group. Lance Drossman was the gentlemen that helped me with the install and updates. My experience with Mr. Drossman was amazing. Lance was …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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