Progressive IT Solutions Dallas - MSP Reviews, Trust Score & AI Analysis

Progressive IT Solutions operates as a Security-First MSP with notable strengths in Fast response times, Helpful support team, Security-focused operations, Exceptional customer satisfaction. The company appears best suited for 1-25 employees (small business) organizations seeking High-touch IT support.
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⭐ 5 (21 reviews) AI Trust Score: 84/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Progressive IT Solutions

84
Trust Score
21
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Dallas, Texas

Progressive IT Solutions Quotes?

MSP Operational Intelligence Profile summary

Operational Scoring

85
Support
70
Communication
70
Technical
80
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Security-focused operations
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
Helpful support team
Security-focused operations
progressive
mario

AI Review Intelligence Summary

Based on 21 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support, a security focus.

Customer Review Highlights

Jonathan Cosme

-Needed Help with an Offsite. -They traveled hours to our offsite and assisted quickly and efficiently with our Network issues at that offsite. …...

Aaron Gigley

Progressive IT Solutions is a phenomenal company, owned by a genuine, smart and friendly person (Mario). I highly recommend them....

Christy Skertchly Spangler

We've been working with Progressive IT almost 1 year now! Hi steam has been professional and responsive and we could not recommend them more!...

J Struve

If you are looking for a top notch IT support team look no further. Mario and his team are not only easy to work with but very responsive and are always willing to go the extra mile. Highly recommend Progressive IT for any needs you may have....

Operations MarketScale

Progressive IT has been a valuable partner for MarketScale to support our IT needs and infrastructure. The Pro IT team is knowledgeable, professional, helpful and prompt when assisting our team. They've enabled us to have enterprise level …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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