PTC Select (Peoria) - 4.9/5 Rated MSP Reviews & Services

PTC Select is a Balanced MSP based in Peoria, holding a 4.9/5 rating across 20 reviews. Customers most often mention Exceptional customer satisfaction. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.9 (20 reviews) AI Trust Score: 84/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for PTC Select

84
Trust Score
10
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Peoria, Illinois

PTC Select Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Exceptional customer satisfaction

Most Common Customer Feedback Themes

friendly
business
laptop
time
professional

AI Review Intelligence Summary

Based on 10 reviews averaging 5.0 stars, overall feedback is excellent. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Shannon Johnson

Customer service that goes above and beyond. Knowledge and prompt response. Cannot recommend this place enough....

R Dot

Professional & courteous. Love doing business with them and they have the fastest turn around time and best prices...

Stephen Tock

I've worked with PTC Select through my legal and financial services business in Dwight for nearly 7 years, and I highly recommend the firm's services and personnel for your projects. Just this week, PTC Select installed my second server, a …...

Donna Stephenitch

This business is top notch in customer service. Each person I have dealt with act as if they LOVE their job. I walk out feeling good....

Jerry Bryson

Good people, service was top notch, very pleased...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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