RAD Computers Maricopa - MSP Reviews, Trust Score & AI Analysis

RAD Computers operates as a Balanced MSP with notable strengths in Exceptional customer satisfaction. The company appears best suited for 25-100 employees organizations seeking Standard IT support.
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⭐ 4.9 (181 reviews) AI Trust Score: 85/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for RAD Computers

85
Trust Score
25
Analyzed Reviews

😊 Positive: 92%

😐 Neutral: 0%

😠 Negative: 8%

🌐 Visit Website

Maricopa, Arizona

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MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Exceptional customer satisfaction

Most Common Customer Feedback Themes

mark
issue
fixed
even
laptop

AI Review Intelligence Summary

Based on 25 reviews averaging 4.6 stars, overall feedback is excellent. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

The Raging Sane

Rad (Mark) is great and I've stuck with him for many years. I recently stuck him with an old, worn-out laptop that gave him all sorts of headaches and required a new board. He spent so much time trying to find me a good deal (and we know …...

Ian Cuson

Amazing service! Mark is my hero. I walked in with a chassis issue on my expensive laptop, and he immediately took it and fixed it in less than 5 minutes. He refused to charge me and wouldn't even accept a tip! They are honest and actually care about helping people....

Ron Fleming

Not sure how good they are really. I've stopped by locally during business hours to find the shop closed up and no one there or a note up. …...

Bryce Lineweaver

Great service! He fixed my issue in a few hours no problem. 100% recommend....

Video Tronix

is very hard to get in touch with mark. his other employee steveno was at least responsiv...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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