Red Raider Wrecker & Towing

I parked out front of my office building at work when I noticed the red tow truck outside, I was trying to carry this huge pot of chili and didn’t pay attention and forgot to put my parking permit in the window. As I was struggling to carry …

Two words: predatory towing. My car was towed despite having a parking pass. When I got the car back, my tag that was TAPED to the window was removed and my dashcam was unplugged and the memory card romoved. They wouldn't let me see the …

This place is a scam and should be shut down. All of you "employees" should be ashamed of yourselves. They are snakes all around DO NOT USE THIS COMPANY UNLESS YOU WANT TO SPEND ALL OF YOUR SAVINGS. They watch parking lost and have lookouts who call and have people towed from their spot just MINUTES after they have parked. SCAMMERS

Owner Scott Bickel, wrecker James Lindsey and the entire company are dubious at best. They charge more than legally allowed in Texas so I have notified the Texas Attorney General, the FTC and the BBB. It seems that some of the local …

Charged me a storage fee after towing my car because I couldn't pick it up until 8 AM next day. Car was there for less than 12 hours total, and charged over $300 to get my car back, which is completely absurd. Shame that they slap Red …

One of the worst towing companies I have ever dealt with. I wish I could give a 0 start rating. I was charged $400 for parking on a garage level which I was allowed to park in. Customer service was extremely unhelpful and rude. The place …

Best experience ever! My vehicle was stuck in mud and after a failed attempt to get the car out, Kyle happened to be driving by, stopped to ask if we were okay told him the situation he looked to see what he could do. We agreed to give it a …

Absolutely horrible my boyfriend is visiting this week at the suites at Overton Park. Parked in the guest parking and was still towed. tell me how that’s fair then when I called she said yeah we have your car and then I asked why did you …

This entire company is a complete sham. They towed a vehicle belonging to a resident in MY household because apparently there is a NEW clause that states they cannot park on the grass. They did NOT park on the grass however, they parked on …

SCAM COMPANY. Was parked in the correct resident spot with a hanging parking permit and discovered my car had been towed. Went the next day and they tried to charge me $500 and charge for “3 days of storage “. Went to their office with …

Horrible. I asked if I could get my flat tire changed since I'm a 19 year old on the side of a busy highway who has no idea how to do that kind of stuff, and the woman who answered the phone told me "Um, no we don't have time for that kind …

If i could give less stars I would. Hate this company. HORRIBLE customer service, and ridiculous rates. My car was picked up FROM MY OWN APARTMENT because my parking tag feel from my rear view mirror to the floor. When trying to reason with …

Negative stars! These people should be considered criminals. My car was towed from a church parking lot. The lot said is was for the church only and I was at the church. The incredibly rude woman that answered my call said you have to …

I totally recommend this towing company!! Our tow truck driver, Althea, was so pleasant and always had a smile on her face. She was courteous and very friendly & she made a very trying experience really better. THANK YOU ALTHEA!!

I had an absolutely horrendous experience here. If you’re a landlord or business owner who currently uses or is considering using this service PLEASE READ THIS. …

I was stuck out in BFE and Rick saved my life. This was the only company who would even come out and do a winching before 8 am in the morning which really sucks if you get stuck in the mud at 4 am. When I finally called red raider wrecker …

The employees are rude and have no respect for your time!! Moreover they seem lazy, sometimes I feel like they change the hours that they are available just because they can. Absolutely horrible service so much so that I'm surprised they're …

They randomly called me today stating a driver went by my house and saw my vehicle was still there and did I still need assistance. (There’s no car) I began to express my confusion for the call with the first lady, that made the initial …

this towing company is a complete sham nothing absolutely nothing about it is legitimate. Several things they filled out on the form they gave me describing how and when they towed my vehicle didn’t even add up or make any ANY sense at all …

Scam of a company. Just read the other reviews, we were also towed from the Village at the Overton. Pretty sure Red Raider Outfitters is the one tipping them off. Wouldn't doubt it if The Village was in on it too though.

I had my passes to be in the lot, I live 2 hours away from the fair and the guy on the phone told me I don’t know

The staff yell at people coming in trying to ask how they got stuck with a 400 dollar tow bill even when they have a parking pass. They will tow you even after 5 mins. A lot of people around here have deep issues with their professionalism. …

My vehicle got towed and I went to pick it up and asked why it got towed. A driver from the company then ran in the office and started to yell and threaten to beat me up over getting my truck out of the impound after I paid. Very unprofessional company.

The guys showed up quick and I had 2 flats and busted rims on the interstate. Beat every other company out there, hell beat the dps. Great job, friendly service, thats who Iam calling if I ever need em. Thanks guys!

Richard was amazing at doing his job extremely friendly the lady that answered the phone was nice and respectful don’t let the bad reviews fool you this company has great employees and deserve BIG RAISES. I recommend this company if you …

Very friendly and helpful woman helped me get my belongings from the wrecked car on their lot. She waited patiently while I was looking for my wallet. No issues or problems.

It must be so sad to know you're going to wake up and go to work to just screw people over all day everyday. The owner of this company will pick and choose who to tow based on what you look like and how old you are, he said that to my face …

Call to get a car towed out of my reserve parking spot was told that they’d come and never heard back from them. It’s been two hours.

last thursday when i called the lady on the phone was very sweet and helping paid easy over the phone. The gentleman that towed me was quick and also an amazing driver when it came to dropping my car in an exact parking spot. Very well done. Will use again!

Towed my car when I had my lease agreement, the people that work here cuss non stop and refused to honor the lease agreement student discount just to take an extra $200 out of a college student. None of them were professional or helpful, so …

I have a broke ankle and there was no handicapped parking spots nearby, so I parked in a regular spot. Where are we suppose to park to visit friends at the Villages at Overton Park? The "safe" areas are over half a mile away! I can't walk …

What they will do if your child's car if towed:

Make you pay AND initial that you do not hold them responsible for damaging your …

I waited 2 hours in the rain with my children for them to arrive to jump start my car. When the driver arrived he had a dead jump box and no jumper cables. He got another call and said “ l have to go” and left

If I could give them 0 stars out of 5 I would. I got towed at my apartment complex because I parked in the covered parking spot on the other side of the complex for literally less than 2 hours because my friend called me at 2:30am saying …

I will never understand why anyone would get into this business. It is inexcusable to me to get in this business and have bad customer service. You have to understand that everyone coming onto your lot is already upset and you would think …

They are an unethical company. They take advantage of college kids and others. Towing cars in parking lots where there is obviously excess parking spaces after business hours. My son parked his car and ran into The Village at Overton …

Unethical business. Watch people drive, wait for them to park, watch them walk into an establishment, and then tow their vehicle. Staff are unprofessional and very abrupt. Businesses do not use this towing company, it will tarnish your …

Went to eat and shop, parked in the parking spot FOR that and got towed. Showed THREE receipts!! almost $400 to get it out. And then they had this ghetto sign, real professional ? …

Broke down 31miles north of Lubbock called red raider they got me and my wife back to Amarillo 126 miles in the other direction for what they quoted me not a penny more was there in under 30 minutes the driver Billy was very professional …

This is the most unprofessional business that I have dealt with in a long time. The employee working there is completely rude and not helpful at all. Does not give information unless you know exactly what to ask for. If this is your …

My car was towed by this company and upon dropping it off there was a LARGE dent in the driver side door that was not there prior. I called to ask questions and got the run around. They finally spoke with the driver who claims “he never got …

It's a Worst and Horrible Towing Company and the Customer service is rude and psychotic. I am tenant and I have kept my car in the right spot where my landlord allowed for us, but still this towing company towed my car and not providing …

Called red raider to tow my dropped truck John did an amazing job to make sure it didn’t scrap when towing and made sure my rims didn’t scratch. Also got there pretty fast will definitely be using them again

My daughters car got tow towed last night at 10:13pm. She called at 11:30pm and told her to call back at 8am today. I am out of town and she can’t get a ride for another hour so they are charging her two days. Kindly asked if they could …

If you are a business thinking about using them as your tow service provider do not! They have a bad reputation among Texas tech students and students are starting to refuse to do business with companies that use them as their tow service …

I never take the time to write a review, but I was incredibly disappointed and angry at the unprofessionalism of this business. I had called them on 11/17 to get the rates, set up a corporate tow (nothing wrong with the vehicle-easy tow). …

In my area, I see every car being towed by these thieves. You will see the permanent marker they used on every car. They want to make money as no one uses their poor service. They will move your vehicle to a non-parking zone then take photos to show you that you parked in the wrong way.

I want to love them but with their zero return policy, impossible wait times not to mention they left a family member stranded ina rough area without care of concern. Just get charged and wait 3-4 hours with no guarantee to come. Always be …

it's pretty pricey. But they did waive some dues .Can't complain. 2 ladies upfront were very nice , very patient . The whole ordeal took less than an hour . Hope I won't have to see them again . But s##t happens . Thanks M

Exaggerated enforcement and unethical local business. Charge max state fees operating in a lower income area. Predatory targeting regardless of circumstance. In this case a spot legally pemitted by an exisitng tenant who consented to park …

Rude as can be. All of them & they also called me racial slurs while they claim their lunch break ends at 1pm, and I been here since 1:30

$300 for towing is absolutely insane! My little brother came to hangout at my apartment and they towed his car when he was parked in the NORTH part of the complex. The exact area that the apartment said was allowable for visitors!!! Absolutely furious!!!!!!!

What’s the point in having a specified towing service for an apartment complex if they never come to tow the cars that are parked in your authorized spot? Trash establishment with trash customer service

This is the worst towing company in Lubbock. I usually have to deal with them when someone parks in my reserved spot. Right from the start, they sound like they do not want to be there. Usually an older lady named Kim answers, takes your …

Had a great experience with this wrecker company. They were super quick to respond. Big shout out to Tommy, who was not only professional but really positive and understanding as I was dealing with rain and blow out tires. Definitely …

Horrible people. I let my girl use my truck for the night because her car broke down. She went to her apartment and she was going to wait til the morning to get a pass for it because the office was closed. This company towed my truck and charged $330 to get it back that night. Lubbock Wrecker and Tiger have more class.

Red Raider wrecker & towing they're nothing but a rip off towing cars from private properties just because they're not Park in certain parking areas... they should make it will know where visitors can park by placing pole signs that say …

After weeks of trying to get a call back from another wrecking company in Lubbock, I contacted these guys. They gave me a quote and completed the work within an hour. They were courteous, inexpensive and prompt. We will use them again.

Company is completely unethical and preys on college students, apparently they take photos of your students as they leave their car for "proof" as well. Nothing about their business practice is appropriate and businesses using this company should reconsider.

These people are crooks. $330 dollars and towed my son when he was in visitors parking at capstone cottages. The driver point blank told my son he can tow who he wants regardless oh where they are parked and flipped him off and cussed him out.

a group of people are planning on filling a lawsuit, It can seen that this company is illegally towing at stores located near apartments and the university. They are making false claims about the victims leaving to another location, when in …

Had the misfortune of needing to visit a towing company after promising a friend that her car would be fine. Went in to go pay which turned out to be difficult at first with needing to verify ownership of vehicle with registration and …

Horrible wrecker who ripped a hole in the underside of our daughter's brand new car while getting it out of the mud it was stuck in. They did not hook to the tow rings based on the dealership assessment of the damage which in no way was …

I initially contacted RRW as I was informed that they would install no parking signs in my parking lot. They sent someone out within the week. He said he would get back with me. After a month I called them to find out what the issue was. …

My wife got her car stuck in the mud about 50 feet from a paved road about 1 mile from our house. I called South Plains. The receptionist said the would cost $97.50. I said okay. I got a call from the service man and he said it would be …

I had to call them to tow my truck today, they showed up exactly in the time frame they said. super friendly and even gave me a ride with my vehicle. also, way less expensive than what my road side assistance charged me.

If you want to get your car towed with as most damage as possible and driven as poorly as possible, then Red Raider Wreckage & Towing is for you! Terrible drivers and even worse customer service.

If you want to talk to satan himself then pray your car doesn’t get towed here. My friend’s car got towed in the dead of night and the next morning when we came to pick it up at 8am there was no employee present at the facility. We had to …