Roanoke Computers MSP Review: Ratings, Trust Score & Services in Roanoke

Roanoke Computers is a Security-First MSP based in Roanoke, holding a 3.6/5 rating across 20 reviews. Customers most often mention Security-focused operations. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 3.6 (20 reviews) AI Trust Score: 58/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Roanoke Computers

58
Trust Score
5
Analyzed Reviews

😊 Positive: 80.00%

😐 Neutral: 0.00%

😠 Negative: 20.00%

🌐 Visit Website

Roanoke, Virginia

Roanoke Computers Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Security-focused operations

Most Common Customer Feedback Themes

Security-focused operations
roanoke
cameras
security
computers

AI Review Intelligence Summary

Based on 5 reviews averaging 4.2 stars, overall feedback is strong. Customers most often mention a security focus.

Customer Review Highlights

Ed Jonson

I called them up to get an estimate to do some work around my house. The day that they were suppose to come over they showed up 5-6 hours late. I had to call them to find out that they were stuck in traffic. They told me that they were …...

laloo labad

Owner of Roanoke computer is really nice, professional guy. He is very knowledgeable person. They helped me installing security cameras at my business. I will certainly recommend them to anyone who need professional help regarding computer or security cameras as well as internet connection and network security ....

Teresa Jones

Before we contracted with Roanoke Computers for integrated IT services, our network used to crash constantly. Roanoke computers stepped in and took over and was able to tighten up our network security by implementing a content filtering …...

Hemant Patel

Johan is an expert about installing cameras, he did a wonderful job for us, will use him again for other projects. The customer service is awesome, he answers his phone when you're lost trying to figure out how to work the cameras. Just great!!!!! Thanks....

Gretchen Coleman

Thanks again for a great experience with Roanoke Computers. These guys always go above and beyond - they are really fast - I am a single proprietor who CANNOT be without my computer for 3-5 days that is required to use the big box …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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