Sail Internet

What an awesome team! Whenever I have had to call in the past, I always get a quick response and willingness to help from these team members. Today was no exception! After spending hours trying to figure out what was going on with my …

The installation process went smoothly and the installer was a really nice guy. Internet is working very well so far. No complaints at all.

Just joined and installed Sail on last Wednesday 10/8/2025. In less than 1 week, the network went down on Monday 10/13/2025 5pm due to some rain, not heavy rain, for ~30 minutes. I guess it was some inter-relay station problem. …

Awesome company with great customer service and tech support. My internet speed is faster than the competition and less than average costs. I had a little trouble with wifi connectivity, but Javiar from tech support walked me through the …

Sail Internet offers better speed and reliability than the other big providers, with solid customer support. I only experienced a few outages of a few hours and any downtime maintenance we were alerted ahead of time. I was happy with the …

Technician Angel from Sail Internet provided outstanding service. He arrived on time, was courteous and professional, and quickly diagnosed and resolved the issue with clear, easy-to-understand explanations. Angel demonstrated strong …

Sail was very quick to schedule an installation. Angel Bermudez did a great job with the installation. Was very professional and even gave his number in case there were any issues or questions. Such a relief to get an internet connection so quickly and have a direct number to call in case something came up ? …

UPDATE: The customer care eventually replied and agreed to replace my router to 6+ and now I am getting 750+Mbps over Wifi. So far, the service has been reliable and isn't throttled. …

Angel Bermudez did an outstanding job installing our Sail Internet. He was professional, efficient, and ensured everything was set up perfectly. Highly recommend his services!

Very happy with their installation. The Tech, was very knowledgeable. Made sure I was satisfied with his work. …

The Sail installer came in one hour early (Great). He finished installation quickly and had me download the app Eero, which is an Amazon app. He had me set the network and password. He left without leaving any information on what to do with …

very knowledgeable and professional as we sold our company and needed extra time to get everything in order for billing.
Thank you for your patience.

So far my service with Sail Has been significantly better than the previous company. The installation was excellent as well. And all this for a very good price.

I've used Sail Internet for about two years and recently installed service at a new location. The installer was awesome and showed me how to terminate a network cable. I'm happy to support local ISPs like Sail because they care more about …

I experienced at least one outage every 2 months, and the most recent one made me quit Sail because they can't send a person for 2 weeks (!). They respond to phone calls and emails reasonably quickly though. They can provide troubleshooting …

Dear Sailnet
I would like to highlight the great help I recently received from one of your on-line support staff Nazar Melnyk. Nazar was extremely knowledgeable, helpful, …

I want to say that their team was really organized, and the assistant I had came and connected my internet. They were very professional, very fast, and I think their name was Chef. I really appreciate them.

I have been using Sail for about two months now. Service is reliable, speeds are great and the support is fantastic. Love working with a local company compared to dealing with the cable provider which has been good but have to continuously call in to bargain for price adjustments.

Sail has been disappointing after I moved from San Jose to Mountain View.

1. There are more frequent outages …

Seamless, fast, no issues whatsoever! Was able to onboard my own router and get the max speed I wanted. Can’t beat the price as well ? …

Excellent internet speed for the price. At my location, the infrastructure was old and fiber was not available. With sail internet, I just install a satellite to my roof and I’m able to get much faster internet service than my previous provider at a very reasonable price.

In my area of San Jose, the Internet options were Comcast (Ugh!) or ATT's slow 50Mbps DSL at $60/month. Sail Internet/Twist Broadband, with only a $5 upcharge compared to ATT, provides a reliable 500Mbs connection. …

I had Xfinity Internet for 10 years. I’m not saying their Internet was bad but I finally got sick and tired of their price hacks every year heard about Sail I thought I would give it a try. The best decision I made when it comes to Internet …

Much better and cheaper internet than Xfinity -- SO glad to be done with that cable monopoly and its overpriced bundles and unreliable service!! The Sail installers were terrific, sweating in 107-degree heat for a couple hours to ensure …

I had a technician ( Angel Bermudez ) come to my house yesterday to install internet service, and I was thoroughly impressed. They were punctual, professional, and very knowledgeable. The installation was quick and efficient, and everything is working perfectly. I highly recommend their services!

The internet was great when it worked. However, the service went out every time it got foggy in my neighborhood for whatever reason, although the service was "underground," so maybe correlation doesn't mean causation. Yet, it happened more …

Just as bad as AT&T in my location. May be great other places but in Redwood City it’s not very reliable.

Signed up a couple weeks ago and the technician who came in to help install it, Eddie (Eddy?), was incredible. He really went above and beyond to make sure our home setup was how we wanted it, seriously went out of his way to rerun some …

Sailinternet is a game-changer! Lightning-fast speeds, zero downtime, and seamless streaming even during peak hours. Their customer service is top-notch—quick to respond and genuinely helpful. Installation was a breeze, and the pricing is …

installation was great. the installer was very professional and efficient. the service is what they promised it to be (1g symmetric). I called customer support once to let them know I'm changing my router and the call was answered quickly.

Great experience from initial inquiry through installation. I’ve been using the service for 2 weeks now and even better performance than my old Xfinity. Highly recommend as a low cost, no comprise replacement for Xfinity internet.

Installation arrived at the allotted time window and went without a hitch. All equipments are free, but I kept my own router instead of the available eero router. …

Sail Internet provided me an outstanding introductory deal. The rate was half what I was paying with my existing provider and they gave me the first month free. There was no charge for any installation. The technician, Angel Bermudez …

Angel Bermudez has done a great job! He was on time and patiently answered my questions. He performed fast and great installation. The internet download and upload speed is very fast. I really like Sail Internet service!

Just got Sail Internet installed and I’ve gotta say—I’m seriously impressed. First off, huge shoutout to Angel Bermudez, the tech who came out for the install. He showed up early , and was super friendly, professional, and clearly knew …

I had a billing issue, Javier knew exactly the issue, and then I had an email issue, He gave me good advice, (spoke to me in terms I understand) was sure that I got the help I needed and then did a check to see that the problem was …

We switched to Sail Internet from Xfinity, and there is no more yearly bargaining for the price adjustment. The Sail technician Angel Bermudez, did an excellent job today. He is friendly, professional, and efficient.

Sail Internet provides personal customer service. The billing process is so simple. Why are things not simple, right?
No frills web site. Technicians are great who do their work efficiently. I have been with them since 2020. We run 2 TVs, 2-3 laptops all the time at home.

Double the speed, half the price of what I had before. Process of signing up was smooth (fortunately, the hardware was already installed in the community) and installation was equally smooth. Angel Bermudez was very helpful, communicated well and was done quickly. I can recommend Sail Internet and thank Angel for his help!

I switched my internet provider to sail and I love it. It provides stable and reliable net work. The gentleman who installed the disc and set up for the service is very nice and professional.

I’ve only had Sail for about a week so giving a review this early seems a bit silly, but the technician who installed it was very nice. The internet is running well so far. We will see as it’s only been a week.

Angel did an excellent job of installing my internet service this morning.
My job was a little more complex than some in that it required installing two routers that needed to mesh together and Angel did the troubleshooting that was …

Sail Internet is, and has always been, a superb internet provider. We have been subscribers for about 7 years. …

Our installer Eddie was professional and courteous. Informed us of process before he began and each step after.

Really fast internet speed. Prompt service. Easy to contact on the phone. Site for sett
Ing up account not easy and confusing to navigate
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First time with Sail, So far its been great speed is very nice, install was short and a breeze the Included router nice too.

Sree in Sales was extremely helpful in setting up the initial new service connection. He further helped with follow on issues by regrouping with internal team and Support Manager Dave to reschedule the technician to revolve the leftover …

From the initial order to the installation, Sail has been nothing short of amazing. I was contacted immediately by Sree from technical sales once I submitted my order. They answered all my questions very throughly and it was a good first …

We had a really great experience so far! Angel B., our technician, was outstanding - he helped my dad and me set up our internet with professionalism and efficiency. He made the entire process simple and easy to understand. Top-notch customer service. Thank you, Angel!

My goal this year is to stop just writing reviews when I get bad service, and instead to focus on writing reviews when I have a great experience. So I'm just writing a review for the excellent service I received from Sail. I wasn't so sure …

Very fast and much more reliable than our previous carrier. So far it has been a great move.

Great value and speed in downtown San Jose. I live in the 88 condo building and switched from AT&T Fiber to Sail. I'm pretty sure that in this building, Sail uses the same fiber internet line as AT&T, providing the same overall reliability …

The tech, Sonny, came by a bit later than schedule due to last minute schedule conflicts which were outside of his control. The installation was so clean, neat, and professionally done. He took the time to explain the installation steps, recommended the best antenna spot, and brough up the internet service flawlessly!

Thank you Jeff M and Sail Internet for coming to our rescue on a Sunday and restoring our internet yesterday after several obstacles. We've considered ourselves extremely fortunate ever since Sail became available at our condo. Great service, very reliable, and fair pricing. We'd recommend for anyone for whom it's available.

Got Sail internet installed and very happy. Overall smooth installation (they did have to come back a second time to complete it, but both techs were great). I didn't even have to reconnect my devices to the new network - they just …

I've had several occasions where my internet was out. Sail Internet's tech support via phone and email has been the most responsive experience I've ever had, for any tech company hands down! They either answer their phone right away, or …

Just got my home internet replaced with SAIL internet. Just amazed at the improvement, especially on my large 75 inch TV. Beautiful, high resolution, and responsive.

Installation was quick and painless!
Special thanks to Angel Bermudez! He arrived early, was incredibly friendly, and worked efficiently to get everything set up in no time. What really stood out …

Great so far! Just had it installed last week. Customer service has been super friendly and available. The installer was very kind and prompt. Down and upload speeds have been awesome. Way better than Xfinity! So glad to not be giving Xfinity my money anymore haha.

The whole process of getting the connection installed was simple and painless. Everyone I've interacted with has been extremely patient, accommodating, professional and polite. …

Great service, great price, and super reliable. The technicians are also great, Angel Bermudez did the installation for me. He was incredibly friendly, professional, and knowledgeable. Can’t recommend Sail enough.

Good experience with the internet and service till now. Just been a month. Will come back later if I need to update

I had a fantastic experience with Angel Bermudez from Sail Internet. He arrived early for the appointment, which was a pleasant surprise, and got right to work. Angel was professional, courteous, and clearly knew what he was doing. …

Xfinity jacked our rates up - AGAIN! AT&T wasn't much better. I'm so glad we found Sail. Our service is easily as good as Xfinity for almost half the price. If Sail is in your area, you should get it!

Installation went smooth, done in ~2 hours. Note that I only give 5-star rating if guy shows up at start of timeslot (he was 30 min after). But very good experience overall.

I'm super happy with Sail Internet. They've delivered exactly what they said they would, consistently and with excellent customer service.

I've had Sail for about a month now and couldn't be happier. They offer a simple, reliable pipe to the internet that consistently outperforms their advertised speed for a reasonable, fixed price. No contracts, no marketing garbage, no …

Great experience overall today! The installation was quick, and the technician was super respectful and professional. Internet speed has been fast and reliable, and communication with the support team was smooth from start to finish. Definitely recommend!

I had been a loyal AT&T customer for over 20 years spanning across 2 different addresses. Unfortunately, after waiting for almost 12 years at my new address, they still do not have fiber coming to my area. Still, I had been loyal to them …

I had such a great experience with Sail Internet! The two gentlemen who answered my call were super helpful and professional,
O …