Schrock Innovations Computer Company

Great service. Brought in my computer that had been broken and they were able to take care of it and working great, super friendly and walked through the repairs.

I had an issue with my MacBook Pro not charging. I took it to Schrock Innovations because they were close to where I reside. I talked to one of the techs there and they checked me in and said that they will check it out to see what’s the …

Chase was awesome to work with, he helped me trouble shoot the device on the phone before I even brought it in. 10 out of 10 experience!

I took my computer in to get it fixed done in 15 minutes this place is awesome n they didn't charge me anything !!! I really appreciated the young lady explaining to me what was going on so i could understand it... Thank You so much !!

I had an issue that Alex from the Lincoln location was assigned to, he did an excellent job. He was polite, patient and after the issue was resolved he asked me if there were any other issues or if I had any questions. I purchased the …

Chase brought my early Christmas present to myself to me today. As a retired person I had many questions for him and watched him during the setup process. This young man was a delight to work with! Thank you for your patience and explanations!

I've bought several products from Schrock Innovations and have been extremely pleased with all of them. Their service after the sale is extraordinary. I've had the technicians do Schrock Desk help several times. I live in Round Rock, TX so …

We were so pleased that Chase was able to help us and get our printer hooked up to our computer. He also was able to tell us that we were potentially being scammed when we were trying to install the printer on our own. He deleted several messages from this scammer and gave us peace of mind. thank you so much.

You guys are great! For situations just like I experience today is why I use Schrock. I had started receiving numerous popup's that were inhibiting my ability to work on my laptop. I called Schrock, Burro's (sp?), answered the phone and …

Fantastic help. Parker was who helped me. He is worth a million $$$
As is all the staff @ Schrock. We have been customers for years. Always get quick precise help. The staff is knowledgeable, patient and kind.Thank you again for the great service you provide. Sincerely Bonnie Campbell

Knowledgeable, efficient and cost effective. Big box service centers are a ripoff and treat you like a number, these guys take the time to talk to you and teach you if you want to learn. Got our first custom computer from them 15 years ago …

Chase made a house call to my home. He was pleasant and easy to work with. He was knowledgeable and worked hard getting my new laptop computer all set up. Thank you Chase. I wish you well.

I went in with a laptop with a broken hinge, but aside from that everything else worked perfectly fine. It took them a week and a half to get the hinge replaced, and when I took the laptop home I plugged it in and the screen would not turn …

Very knowledgeable and speedy service, got me taken care of for a reasonable cost. Will come back for any future computer issues!

Will not be using for computer repair ever again. Best advise...STAY AWAY!! Had been a long time customer, (roughly 8 years) for my various home computers over that time frame and had no problems what so ever with service up until this …

Over the years, and several computers, we have been very pleased with the quality of the items we have purchased, and the willingness of their staff members to provide assistance and answer questions. The Schrock Desk program has been …

Eliana was very helpful over the phone and getting me figured out at the register. She was also very friendly. All tho I wish she didn't get yelled at by her other associate, she did a fine job.

Chase, our tech guy was very knowledgeable and cordial. Real
nice young man that knows his stuff! Explained things to me
about the computer that was easy to understand as I am not
very tech savvy. Easy to talk to. Highly recommend Chase!

I had an issue with a computer where it would not start at all. They were able to quickly fix it and get the machine back up and running within an hour. They do great work, quickly.

I build my own computers about every five years and a few times I have run into problems that could I not solve. So I turn to Schrock, and those problems get solved. My last visit there was a few days ago, and as usual, the people there …

Employees are very knowledgeable and friendly. Set my computer up and answered all my questions.

The good folks at Schrock Innovations are always happy to help with computer problems. They are super smart computer experts.

Schrock worked on my computer for about 5 months.Liked their overall responsiveness, but... In March I was getting windows blue screens. They could not figure out why and decided to wipe the software and memory clean. Worked for a while, …

I was very disappointed in the customer service and quality of service that I got. I doubt I will recommend or return to have my computer repaired here. I have worked in customer service industry for more years than Alex the store manager …

We took our computer in to inquire about its ability to handle software updates and to correct an issue with its file structure. They looked it over, updated the software, fixed the set up structure and made some recommendations. They had …

I've always had good results with SI. I have a 10 year old laptop they have been servicing and I've had no issues with it. It's time to get a new one due to Microsoft updates and hardware compatibility and I'll consider Schrock for that service as well.

Ryan is patient, knows his stuff, is kind and more. He helped me work through a variety of computer issues until they were fixed. Highly recommended!

Great all around experience. Chase came out and set up everything for me and did a superb job of explaining everything. He is a great asset to you company.

I’ve been a customer of Schrock Innovations for several years, and until recently, I trusted their recommendations. Two years ago, I went in to upgrade my laptop and asked for guidance on a faster, higher performing model. I purchased the …

My PC is custom built. Had an issue where it would not start up. They got back to me within 48 hours explaining that my power supply was bad. Offered some solutions and were very helpful and upfront to get me back up and running. Great job!

I was having an issue with my Mother In Laws computer. Was able to call, and within 5 minutes, the technician was able to resolve the issue. With a little assistance over the phone. It was really awesome to be able to resolve without having to go someplace.

I worked with Ryan this afternoon via remote session and he was fantastic!!! I recently purchased a new computer and many things were not set up as I was used to. He was able to fix things and guide me through many processes to get access …

Kim did a great job getting our computer fixed so that we can use it. We are not that knowledgeable about computers. She was very patient and diligent in finding out what the problem was and getting it resolved. We really appreciate her help. She gets 5 stars from us.

I have always used Schock Innovations and would not consider any other place. Chace just left from fixing my Monitor.
Great guy!

I received the e-mail from Thor saying it was time to install the Windows 10 22H2 2022 Update. I tried on my own to do the update but couldn't. Just to make sure the update was completed correctly and since I have the Schrock help desk, I …

I so appreciated Chase setting up my new computer for me. I could have never done it on my own!! He was so thorough in making sure everything worked. Thank you Schrock Innovations and Chase

Chase set up my Holiday Special Desktop, and more. Chase was Very knowledgeable, determined to have systems set up appropriately, efficiently, the way he would have it if it was his computer. He was a delight to work with and get to know. Thank you for your patience and explanations, Chase! Five stars for sure!

Great place for computer services

Everything went very well ! I was very impressed with the knowledge of the technician (Chase) and how quickly he addressed any of the issues. I will always use Schrock for any of my computer needs !!!!

Complete waste of time and money. I am currently a college student with limited income. When I bought my laptop I bought it specifically for my major because there are certain display and graphic driver requirements for some of the software …

The Schrock Desk was very helpful! I used the new laptop for a couple of weeks and made a list of questions and issues with which I needed assistance. The IT guy cheerfully downloaded, deleted, and dusted the items on my desktop, and …

Always an awesome experience provided by staff at the Schrock Innovations Lincoln Service center. We are are confident in the staff's knowledge, integrity and commitment to servicing the technological needs of our immediate family, but also …

Andrew is super. I am an old person, technically impaired, & he was patient & explained things that I was not able to get from Spectrum support!! He is 5 stars & should get a raise!!!

I live in Kansas City and today used the Schrock Desk app to give Eliana access to both of our Schrock laptops to troubleshoot the Secure Updater app we have on both machines. She uninstalled it and reinstalled it on both machines and made …

I had Schrock Innovations repair my computer and when I got it back the problems were still there. I planned to NEVER go there again. I was encouraged by someone who had not used Schrocks but had listened to their program on the radio to …

Chase at the Lincoln location assisted me today as the Omaha location was not available after several attempts to reach them. I called regarding our extended warranty length and to ask about the maintenance special. When he looked at our …

Andrew did a job taking care of all my issues in a timely manner And he was so nice. Didn't make me feel inadequate at all. As I am not very computer savey. Thanks so much Andrew!! Have a great Day

I want to compliment Schrock Innovations for hiring Alex.
I've been around a while (age 77) and Alex is one of the best I've ever worked with in helping me with my computer(s). Alex is super qualified and super nice to …

We have been very pleased every time we have had Schrock help us with our computer issues. I was very happy with the quick turnaround time on the fix to our laptop virus problem and I appreciated their recommendations and knowledge of …

We have been with Schrock for over 12 years. In this time, we needed to replace a hard drive, battery, and ram memory between our 2 laptops. In each case, the work was completed quickly and effectively. We will be with Schrock for the long haul. Just good people.

Not overly happy with them. Diagnosed that my laptops hard drive had failed..fixed...ok. Went to pick it up...oh you have a battery issue. If they would have correctly diagnosed that I had a hard drive AND battery issue right away, I would …

Eliana and Kyle were able to figure out my problem on the spot! They were very helpful and kind in doing so! We use Schrock for all our computer needs!

Those guys mean business in Schrock Innovations Computer Repair! Just bought a new powerful desktop, but during installing the drivers it’s did not install as expected. The computer was crashing constantly. My knowledge and time was not …

Yesterday I picked up my computer from the Lincoln Center. I had a six month routine maintenance service done, Once again, I was pleased with the efficient service of your company. I was especially impressed with the desk attendant, …

My experiences with Schrock Innovations at 7501 South 15th Street in Lincoln, Nebraska continue to be outstanding. Just as Andrew helped a few weeks ago, yesterday I had a complicated issue, and Kyle was there to assist me. Kyle provided …

Microsoft dropped my email program on my old computer. I took it into Schrock on Wednesday as a new customer. I picked it up Thursday pm and it is working just like it used to. They advised me on the condition of my unit and the …

I own two businesses and while I back everything up, I rely on my laptop DAILY to take care of my clients. When my computer was hacked and I could go no further than to turn it on, Schrock Innovations was the only place that came to mind. …

Great work by Parker helping me to disengage from a Phishing attempt. Not only did he fix my problem quickly, he added a Popup Blocker to avoid similar such attempts in the future. Great, friendly service and I am so appreciative of him.

I got online tonight and realized my Sophos icon was gone. I quickly called Schrock. It was 7:50 on Saturday night. Andrew answered and immediately began assessing my situation. He used the Schrock desk to locate and reinstall my online …

I will NEVER take any computer back to this company. It took them almost 3 weeks to fix the fan on my parents' laptop. They told us it would only take a few days and kept giving us the runaround when we would ask how much longer it would …