Select Tech Inc. (Hickory) - 4.5/5 Rated MSP Reviews & Services

Select Tech Inc. is a White-Glove, Relationship-Driven MSP based in Hickory, holding a 4.5/5 rating across 142 reviews. Customers most often mention Fast response times, Helpful support team, Personalized customer experience. Best suited for 25-100 employees organizations seeking high-touch IT support.
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⭐ 4.5 (142 reviews) AI Trust Score: 84/100 White-Glove MSP Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
100/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Client Relationships
Operational Profile White-Glove, Relationship-Driven MSP

✨ AI Insights for Select Tech Inc.

84
Trust Score
25
Analyzed Reviews

😊 Positive: 84.00%

😐 Neutral: 8.00%

😠 Negative: 8.00%

🌐 Visit Website

Hickory, North Carolina

Select Tech Inc. Quotes?

Business Support Operations Analysis summary

Operational Scoring

85
Support
70
Communication
70
Technical
100
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Personalized customer experience

Most Common Customer Feedback Themes

Fast response times
Helpful support team
Personalized service
phone
screen

AI Review Intelligence Summary

Based on 25 reviews averaging 4.6 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support, personalized service.

Customer Review Highlights

Carlus Lutz

Staff was very knowledgeable and professional, I highly recommend them!!???? …...

David

DJ repaired my grandson's phone in record time at a reasonable price. He replaced the front screen (dog bite) and the phone back that had shattered from a drop. Even fixed the speaker that had stopped working. If you need your phone repaired, go see these outstanding folks at Select Tech. Thanks again DJ!...

Scott Dagenhart

I actually bought a used laptop from these guys 5ish years ago (that I'm actually typing this review on), and when the power chord died today I was up a very unfortunate creek with no paddle. I'm thankful they're in the area (instead of …...

TL W

With our having used Select Tech for several Laptops and a desktop computer in our family, we have always been satisfied with their work. We are grateful for the friend who recommended them to us. They were also willing to say up-front, if …...

Daniel Suggs

Very happy with the service and prices. I got a battery and screen replaced and was very happy with everything they did...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • Organizations prioritizing relationship-driven IT support
  • 25-100 employees organizations seeking managed IT services

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