ServiceMaster by Disaster Professionals

My water heater started pouring water in the middle of the night. I called State Farm and they recommended a few vendors including ServiceMaster. I called ServiceMaster by Desert Dry and had a good experience (though water heater failures …

I am still in the process of dealing with this company. I will say their communication has been great to this point. Justin is somebody who really stood out today to me. He went above and beyond to assist with moving my fridge and a quick …

Went away for a weekend and came back to discover my dishwasher had leaked all over our home. Water had traveled from the kitchen into our living room and into the bedrooms throughout the house. I don't know how long the water was sitting …

Great, competent service. Always communicates well regarding issues and progress. Very nice and caring people work for the company.

In this tough unfortunate time I wanted to give Kudos to Paul for representing this company on the constructions side that with all the ups and downs stick to his words and was helpful throughout the whole process

I cannot say enough good things about our experience with ServiceMaster. Our basement recently flooded and ServiceMaster was on-site within hours.
Charles and Jeremy were honest and up-front in their communication with us; they …

Top notch, arrived on time and treated my mom like family. Napoleon and Jose were absolutely wonderful. Cleaned up after themselves and reconfirmed next steps. Highly recommend.

Everyone is extremely friendly, helpful and professional. I was so impressed on how easy they made the process for us. Had water damage and they removed a bathroom cabinet. The work preformed was done carefully (they were able to keep stone …

Our interactions with ServiceMaster Restoration by Desert Dry have been great. At a time when life hits you hard, this company goes up and above to accommodate their customer's needs. Special recognition to Armando!! His level of empathy, kindness and patience, are above and beyond what you'll find anywhere. Thanks!

What a great customer experience I had. Our field tech, Charles, kept me apprised of his whereabouts during the day, called with updates, and called again with TOA. Charles arrived at my property, gave me a thorough analysis of his …

We had a water heater break and spill 50 gallons of water in the garage which flowed in the adjacent master bedroom closet. Corey and Gabriel, the two Service Master Magicians, completely dried out the closet and checked all the walls to …

I recently hired ServiceMaster for some water damage restoration in my office, and I was thoroughly impressed with their service. They were responsive and professional. They quickly scheduled an inspection and sent a team out to assess the …

We had Napoleon, Jose, Caleb, Oscar and Justin complete the demo for our walls, remove the mold and get it ready for prep for restoration. They were all so polite, respectful of our home and so efficient. They arrived when they said and …

The crew (Carlos, Julio, Simon, Shane & Tim) did a great job doing my post smoke incident clean up. They were all very nice, courteous and efficient. I was very happy with the results!!

We had several moving parts; deconstructing and rebuilding two whole walls of the house. What I thought would be an absolute mess was managed so well. Paul and Ester scheduled three different groups as well as a ventian plaster expert and …

When Adam and Will came out it was very stressful, my lower level flooded when we were away for 2 days! They were prompt and professional, explained everything and answered all my questions. It was a long process, but it was bearable. I …

Paul and his crew did a great job and the process went seamlessly. He was able to fit us in and complete the work quickly with excellent craftsmanship. Thanks for being so easy to work with!

I recently had some demo work done in my garage due to a water leak, and I couldn't be happier with the team that came out—Napoleon and Nick. From start to finish, they were incredibly professional and timely, answering all of my questions …

Jake and Connor did a great job with our water damage related cleanup. They were very responsive, informative, and made the process very easy. They were on time every day and made sure to treat our home with the utmost care. Jake walked …

Napoleon and Nick did an excellent job with repairing my walls and baseboards along with the prep work of removing carpeting and padding. If I were to have another leak issue I would feel very comfortable with requesting them and I would be confident they would get the job done and it would be good as new.

These guys were amazing at quickly and efficiently getting the work done they promised. We especially appreciated Paul Sanchez, Project Manager, and his timely and responsive replies to our requests. Well done guys!!!

Julio and his crew Simon, Jesus and Pablo did an excellent job. They were professional, yet friendly, helpful and contentious. Armando and Paul were extremely helpful, too. I highly recommend ServiceMaster by Desert Dry and would use them again.

The company did a thorough and professional job. They kept to their schedule, communicated well and handled many of the details with my insurance company. A special shout out to Napoleon, who represented the company extremely well. He was …

Jesse and Zak at Service Master Restoration by Desert Dry deserve the 5 stars for the hard work and dedication. The reason for the comment is they completed; work day 1-stopping water spreading and damage, work day 2 to 5 - dry out of the …

It is more than disheartening to see water running down your living room walls. So thankful that Service Master came right over to start the process of putting the house back together! Paul and his crew , especially Lupe, did a wonderful …

This company referred by insurance company. The experience was less than desirable. Constant follow up to get the work done. Based on the work they did do, no communication among their crew either. Employees showed up with no idea that …

The service we received was friendly and professional. Paul Sanchez and his crew performed an excellent job on our repairs; from matching the drywall texture to the paint! Thank you!

Outstanding! Julio, Shane, Carlos, Simon, & Armando were amazing from start to finish. They made the whole process so smooth, highly recommend!!

Paul and Julio were great in getting everything done exactly the way it was (actually better) before our water damage happened. They worked with my insurance Co and worked hard to get things done before the Holidays …

I’ve been quite impressed by this company from the get go. Today their pack and storage crew, consisting of Carlos, Tim, Simon, and Julio returned my furniture and contents of my home to me and I can’t say enough about them. So …

We used Servicemaster when we had a leak in our kitchen. They worked with us and our insurance company to come to the best solutions. Paul Sanchez worked with us as our point of contact. He made sure we had all the options to not only …

Paul has done great job as project manager on our project! Eli and team a fabulous job on the Venetian plaster! We in the final push for project completion next week! Can’t wait to wrap this up, thanks to the team for their work to get us completed? …

Service Master by Desert Dry was great. They were communicative, polite and got the job done. My only issue is the contractor they referred me to for the remodel of my home. If you have to do any remodel or restoration work, make sure …

We have dealt with Napoleon, Corey, Gabriel & Andy during mitigation. On the 1st mitigation Corey came & explained everything he was doing. The 2nd mitigation we dealt with Napoleon, Gabriel & Andy. This time there was more damage & …

Did not complete the job they were hired to do! I brought so many sloppy mistakes to Paul Sanchez attention and he sent the same lazy workers every time. I finally got fed up and denied them back in my home. After that, they have the …

Carlos,Julio,Simon,Pablo and Jesus moved my stuff back in my house. They were so kind and really want to help me get back in my house . I appreciate all there hard work. Nancy Banks

Just want to say that Armando, Simon,Shane,Julio and Carlos all did a wonderful job returning and resetting my belongings. They were amicable, answered all questions, gave good advice and overall made a very stressful situation very …

I had high hopes after reading the many great reviews about ServiceMasters. While the mitigation team did an excellent job, my experience with the restoration team has been quite different. Communication has been poor, with promises made …

Update: October 10th 2024

While my experience started off horribly, on October 8th, after a second flood …

Simon, Carlos and Julio, returned our furniture from storage today. Everything was in wonderful condition, unwrapped and set up in place. Our number one pick for excellent service.

Armando, Simon, Julio and Carlos have done great job replacing my goods after house fire. They cleaned all items perfectly and placed them nicely in my place thank you guys so much it’s pleasure to work with you all.

Paul Sanchez and his crew do amazing work. Highly recommend.

I was extremely pleased with the way Service Master handled my restoration. From start to finish everything was done extremely professionally, proficiently, & meticulously. Two members of the team- lead Charles Stratton and Kevin Lopez went …

Had a wonderful experience after much water damage. Paul Sanchez was the project manager. He was amazing. He returned every call with no hesitation. He showed up on time and kept his word on all he said he would do. I would definitely use them if you need anything done. Make sure you have Paul help you through your project. Thanks

Napoleon Avila came to our home and spent much time explaining our situation, possible options and next steps. He was very thorough and on top of that, just a delightful human, easy to talk to, and to be around. He made me feel confident …

Napoleon and his crew of Caleb, Oscar, and Justin were very professional. Clearly laid out the process before hand, arrived on time, work was clean, and worked around our work schedules. Would definitely hire again.

If you've ever had water damage in your home, you know how miserable the process can be for demolition/restoration. I can't rave enough about the wonderful service I received during demolition with Cory and Gabriel. They were skilled …

Franks team of workers did a great job helping us recover from a damaging water event. Good communication and reliable.

Service Master is the Best! They take the time time to explain what needs to be done in detail. I have had the Demo Team came out and did a vrty thorough job. Danny Contract Manager is very professional and make sures you understand …

Sherri the Rep from ServiceMaster has been so helpful in taking care of our clients, one of our clients had a house fire and they were on top of it on a Sunday afternoon, making sure the home got boarded up and updating us on the progress. Thanks Sue at Better Buyer Insurance LLC

It's not often that I leave comments but I had the pleasure of meeting Napoleon Avila with ServiceMaster by Desert Dry.
I say pleasure because from the moment I met him, he provided outstanding …

Julio, Tim and Simon were great! From their Uniforms, to their professionalism, they delivered our home contents with care, taken care not to disturb the freshly remodeled floor and paint in the house. Thank you!

Oscar and Caleb did an excellent job with remediation in my home. They took great care and consideration of myself and my roommate with medical conditions and chemical sensitivities. Oscar’s work was very clean and professional, and he …

Water Leaks and damage are stressful! The remediation crew at Service Masters by Desert Dry made the process so much easier! We started with a pond under the dishwasher on Memorial Day weekend. We called emergency services and the crew …

Service Master showed up after we had a home flood on April 28, 2021 involving two bathrooms and our kitchen. The flood included the tile flooring up and downstairs, the shower tile, our kitchen cabinets and our ceramic countertops. The …

We had some very serious water damage in our kitchen from a leak that happened while we were out of town. These folks were recommended to us and we couldn’t have been happier. They were always on time and answered all of our questions. The …

I was beyond impressed of this crew. Shout out to Julio, Simon, Carlos, and Armando.
All our belongings were wrapped, organized, and they knew exactly where …

Julio and his team - Simon, Pablo, Jesus, Carlos were all very professional in moving my belongings back into my house. I was very pleased with the way they unpacked everything and put it back where it belonged. Even after a long days work, …

Servicemaster by Desert Dry employees Julio, Carlos, Simon, Tim, and Shane are the best. They are a conscientious crew who handled the return of my belongings. Everything came back to me very well organized, labeled, and clean. I …

I just finished getting my condo back to normal after one of the worse experiences in my life. I was lucky to have Paul Sanchez as my go to guy. His customer service was excellent and helped to make all the repairs run smoothly.