ServiceMaster DSI - Rockford

rob was really good and training was very informative

Jay & Anthony and the Team were Amazingly Great, Efficient, Personable and Really Easy to work with. Found Jay to be very Professional and they did a Fantastic Job, I would Highly recommend him and his Team!!!

My mother was a hoarder. The house was a catastrophe of jumbled papers, unwashed dishes with food still in them, and a large pile of things that are too unpleasant to mention in an online review. Let's just say it was a genuine biohazard …

ServiceMaster DSI in Rockford has been a trusted source for years. Had a great experience at a CE class taught by Rob Bowers. Good information that we were able to apply immediately.

This company has been excellent with service. Jay coordinator and Alex were speedy after a referral was made with a unknown water leak from a faucet that needed to be repaired. It caused water damage/mold. They Removed all the water …

The CE Class for Water Loss Mitigation was excellent. Rob gave us alot helpful information and provided excellect visuals. Answered alot of questions and gave us great behind the repair and mitigation tips for us to share with out insureds.

I would not recommend service master DSI at all. Started off rough, the first three guys they sent did not follow the scope of work. Did sloppy work. In fact they completely skipped retexturing a wall, I received a credit for that. They …

Joe at Service Master has been wonderful to us during a rough time. He worked directly with our insurance and communicated with us everyday. The crew was efficient and very clean in our home.

When my basement flooded over the holidays, ServiceMaster, Rockford responded quickly and efficiently to our call from help. Project manager Joe was patient and understanding, responding quickly to my phone calls. His workmen, Christian and Alex, were prompt and polite. They too were able to answer my questions.

Service Master with the team headed by Bill Swalwell, did an excellent job restoring our house and garage after a fire. The damage was pretty extensive, but they got us back in our house in 4 months. They were easy to reach, and Bill …

Avoid this company! I had a fire in 2022, took two years to complete. House clean out with many items missing upon return. A friend had a fire and I told them not to use DSI company, they didn't and they were back home in nine …

Efrain and his crew did an excellent job, worked with me to keep costs within my budget and still deliver a clean, safe, worry free environment. And I was kept informed throughout the process with no surprises and no last minute cost …

Very pleased with Andy Meier, Edgar Zarco and the team during our extensive mold remediation process. They were prompt, considerate and very detailed in tasks. Thank you Service Master!

Hello my name is Shirley Carlson , Very happy with service provided

Efrain and his extended team were so kind, efficient and professional. They gave me an honest quote and even told me our damage wasn’t bad enough to use all their expensive services. They genuinely just wanted to help which they did a …

Received a call from a Client on Saturday regarding covid-19 Virus. We contacted Jon Ryberg, who gave the client a quote and started to sanitize the clients work place over the week end. The client was not shut down for one day. This is the …

The ServiceMaster team was awesome to work with! They took a horrible, overwhelming situation and turned it into a very positive experience! I highly recommend calling them if you ever have a need for damage repair. Thank you Trevor, Adam and your entire team!

ServiceMaster Rockford performed the water mitigation after a flood in our kitchen and basement. They were hardworking, prompt and professional and did a great job of keeping us informed of the ongoing process. It was good to have their support during such a stressful time. We recommend them highly!

Huge shout out to Efrain and his crew, Maria, Iria, Enrique, and Xavier! They were efficient, friendly, and knowledgeable. Don't know what I would have done without them!

Was not only a professional job and speed when I needed it most! But also a great experience from start to finish talking and working with the team! Definitely who you want in a pinch with anything! Fantastic job!

Guys were very nice and explained process. However, after 2 weeks I’m still waiting on my invoice for insurance. I cannot move forward with any repairs without service master invoice. Very frustrated with how long this is taking. No one seems to have any information on when I should expect it.

Enrique and Iria did a wonderful job cleaning my carpets and kitchen appliances. Everything looks sparkling clean.

Jay Mora and his team did an excellent job for us. They were professional and thorough ? We appreciated how he communicated each and every as well as the cost involved. He was so good about dealing our insurance company as well. He and his …

Eefrin and his team were Godsends! My dad, who has memory issues, closed the drain in his bathroom sink and turned on the water. My mom unknowingly left the house, taking my dad for a day of errands and doctor appointments. We found the …

I have used Rockford ServiceMaster several times for all different services. They are extremely professional, friendly, and they get the job done right. I have always had a quick response time and the jobs have been done in a timely manner as well. HIGHLY recommend.

I went to a course on water mitigation. Rob was very informative. I am much more prepared to speak with customers in the event of a loss. Thank Rob!

Rob and Team are amazing! I highly recommend them for anyone looking for a reputable loss mitigation company. Extremely knowledgeable and efficient

I am so grateful for the technicians that came to service my home today (Sunday). Efrain and Alex were professional and courteous but, most of all efficient. They quickly cleaned, sanitized and removed the mold infested drywall, insulation …

I had an insurance restoration done. Service master did a fantastic job! Andy, Greg and their team went above and beyond for my project left me very happy and would use them for future services!

I have been going back and forth with them for over a year now about the ceiling seam and it has just gotten worst over time. Told me was due to water getting in and had company check roof again and no leaks. Plus have more and will share it later. Trevor is on vacation more than he works it’s seems also.

Jonathan and Alex were very professional and courteous they did what they said and was truly concerned about my thoughts and concerns of the situation I was in. They answered all my questions I had asked. I would recommend these two anytime.

Andrew and Aiden did our clean up and were very professional and prompt. They did a very thorough job we were very satisfied. Efrain was also here to provide the cost estimate. Again very prompt and professional. Thank you.

I am not happy I canceled you showed up and you left a Pile of branches and logs in my yard haven’t heard nothing from y’all. You weren’t even supposed to be at my house. I had a different tree company coming that same day when you cancel something is canceled. Doesn’t mean you come anyhow.

ServiceMaster DSI is fantastic ! Just took an insurance continuing education course lead by Rob, and it was top notch!

Kevin and his crew were great. Very thoughtful and help me understand the process.

Great service from Joe, Alex and Manny and a quick follow-up with Efrain. All were very polite and thorough from the get go. Hope I don't have to but i would definitely call them again in the future. Thanks guys for getting me on my way!

Excellent service! On time, great equipment, Adam Zacharuk, Crew Chief and Jay Mora were careful, set up containment, protected carpet and did a superb job of removing water damaged wall and ceiling materials. They cleaned up and hauled …

The DSI team was extremely professional from the first phone conversation to set up the appointment through completion. This was a rush project due to needing to meet a deadline for closing the sale of the property. Completed in the timeframe required. Would highly recommend

Attended "Mitigating a Water Loss" class with Robert Bowers. Great class..very informative..Rob did a great job. Look forward to attending other classes in the future.

We had a toilet flood our house through multiple rooms and levels of the house. Joe and his crew were fantastic. Helped reassure me that they would take of everything so I didn’t have to worry. They were quick, efficient and kept the surrounding house clean throughout the process. Would absolutely recommend them to others.

Jay and Alex responded to a water flooding emergency we had at our house and due to their quick response, they were able to have us on the road to recovery quicker and with less issues going forward.

Edgar was amazing to have do our cleaning. He explained everything and answered questions as he progressed. The heat was extreme and he continued to work hard through it. Thank-you Edgar for your time.

The poorest level of communication and issue resolving I've ever seen. They do not follow up on customer concerns. You have to push the issue over and over. Seriously not worth the headache. …

Servicemaster did a fantastic job cleaning and fixing our home after our fire. I couldn’t believe how quickly everything was done. Trevor managed the entire process for us from start to finish and we never had to worry about anything. Eric …

Rob is knowledgeable about ServiceMaster & the many services they provide. I know who to turn to if I ever need someone to fix damage in my home

Service Master was patient and thorough during a difficult time for my family. Bill was especially helpful. He answered my calls weeks after the cleanup was completed. I cannot thank him enough.

Great company, 2 workers were very communicative, prompt, clean and efficient. Couldn't have asked for a better response for water cleanup from our burst pipe. Highly recommend

Service Master provided outstanding service, and I couldn't be more pleased with their professionalism and efficiency. They handled everything in a timely and professional manner, making the entire process smooth and stress=free. I highly …

Efrain and his crew did a wonderful job in cleaning and disinfecting a sewage spill in our basement. They were very thorough and the price was extremely fair. I would definitely hire them again!!

We had water damage in our finished basement from a slow leak. Efrain came to give us a rough estimate and just did a great job of helping us understand the potential damage and the cost depending on how bad the damage was behind the walls. …