ServiceMaster Recovery by Close - Rochester

The company is responsive to customer's needs and quality is good. I would recommend Herbert to others.

The individuals from Service Master are TOP NOTCH. Julie, the Project Manager was super helpful and knowledgeable with our basement water damage. The crew that came out was very kind and explained everything in detail. I can’t say enough good things about this company!

Professional
On time
Efficient

Very impressed by how quickly and promptly they responded to my sewage overflow in my basement. Everything was taken care of iimmediatly. Very pleased with outcome

Great experience with this team in addressing water damage from a refrigerator water line. Herbert went out of his way to help us out when their schedule was already packed. Much appreciate the multiple visits to check things out and finish the job!

My basement flooded 4" to 7" of water including sewage water. This crew did a great job of taking pictures of destroyed property and removing all it. They also removed the sewage deposits crusted on the floor, sprayed disinfectant on the …

My living/dining area ceiling fell down and I had drywall and insulation all over the room. Servicemaster came in and cleaned up all the insulation and drywall. They did a very thorough job of cleanup including my furniture. I was very happy with the job.

Very professional with everything they did.

I was very frustrated about a sewage backup on the evening of July 4th. I couldn’t reach a plumber, so I called ServiceMaster. They came out at 11 PM on a HOLIDAY! Herbert was extremely professional and helpful. …

The guy's at ServiceMaster did a great job! Thanks to Thomas, Armani, and especially Herbert Garcia who answered my every call, every question and I can honestly say that I feel I have a new friend. They were conscientious, prompt and …

Herbert was the best to work with. Literally went out of his way. Best customer service and what a hard working guy. All during stupid Covid!!! Thanks Herbert!!! :)

I recently discovered a water leak in my home. My insurance agent recommended Service Master Restore. What a blessing ! Bryan Price was here within an hour to see the damage and let me know how they would take care of everything step by …

Excellent service and extremely knowledgeable reps! 10/10.

Whole team was great to work with!

Outstanding job. Everyone was very friendly and thorough. I would recommend them to everyone.

We called Servicemaster when my mothers basement flooded. Justin was quick to respond and confirmed that he would be here in a timely manner. He explained in detail how the situation would progress. He was very knowledgeable and comforting. …

Justin was amazing..! He knows his job and he knows how to read a room and make his customers feel safe and comfortable..! Thank you Justin!

We had smoke damage through our entire house, and the Service Master team did an amazing job outlining what services we needed and getting right to work. The team performed meticulous and careful work removing items that were a loss, rugs …

Justin and his crew are the best! So kind, polite, and very helpful with everything. Justin has gone above and beyond to help direct me in the right direction during this unfortunate situation I’m in. Truly appreciate Justin, Reggie, Dylan, Victoria, and Antwaune. Thank you to all!

Herb & his team showed up promptly on Christmas Eve of all days, and immediately got to work drying out my kitchen from a dishwasher leak. They were so professional and friendly, polite, quick and efficient to get the equipment in place and …

Very efficient, caring, wasn't pushy but wanted to make sure what was taken was approved by me

They did a great job of assess the situation, posing a solution and getting everything set up, and to n down. Justin, Tony and the crew were highly professional, prompt and amiable to our needs. Highly recommended.

after a recent chimney fire service master was there within hours of the fire ,to clean up the water and debris damage. and they came every day until the clean up was complete! I would highly recommend them

Very friendly and performed the task professionally.

Herbie Garcia was efficient, punctual, hardworking and explained everything well. We were 100% satisfied with Herbie Garcia's outstanding work in our basement drying up the flood caused by a broken water line from the basement toilet that …

They did a great job handling everything with the insurance company from the fire damage at my house! Very professional! Thank you!

Great professionals! Justin and the team were great to deal with. Justin took the time to explain everything and made sure the damage was minimized. I hope you never have to use emergency restoration services, but if you do Justin and the crew are top notch!

I contacted this place about hoarding cleanup. I was up front and honest about how we wanted to do one room at a time and how we would need an estimate first. Once I got to setting up an appointment they suddenly changed from professional …

Very professional group of men! Cleaned everything to perfection! I don’t have a single complaint GREAT experience! I highly recommend!

Justin & his team are very kind/professional. I would highly recommend ServiceMaster.

Very professional and easy to work with. Thank you!

ServiceMaster Recovery by Close is the company to call when you need top-notch, efficient service in the case of a disaster or even if you need a home inspection. The team is amazing, and Justin, Herbert, Dylan and Dave are incredibly …

Brian and his crew showed up on short notice to clean up our flooded basement.

They worked to midnight to clean up the mess and get set up to begin drying …

I am writing this based on my experience over the last couple of days. Additionally, I will be reporting this matter to the Better Business Bureau. As soon as I get the inflated invoice for the billing attempt to my insurance from your …

Julia and her team were professional, helpful, polite and efficient to work with. Julia even came out each day to check the progress of our clean up and helped resolve a problem we were having on a Saturday night!
Thank you!

Quick action on our water problem and solution.

Justin and his team were fantastic to work with. From. The very first step to completion, they informed us along the way and we're thorough.

Very impressed with the personnel
They were always on time and efficient.
Especially impressed with Brian

Excellent service. Very professional employees. Juliana was a pleasure to work with…a true professional!

I want to share the sad story of my friend and neighbor, who has been through so much lately. When she really needed help, this company took advantage of her. They promised to help her with a mold issue but never showed up, leaving her to …

Service got the fire smell out of my house

The Manager Herbert responded back to me very Quickly. He spoke to me with much knowledge and very professionally and curtious....I WILL HIGHLY RECOMMEND SERVICE MASTER BY CLOSE ROCHESTER THANK HERBERT

Super! Justin, Dylan, and Tony were polite, answered my questions, worked efficiently. They are a professional team. Thank you.

We had the pleasure of meeting with Bryan Price to get an estimate from him regarding our field stone fireplace. After talking to him and having him answer all our questions we immediately signed up with Bryan. He was such a gentleman, …

We utilized ServiceMaster Recovery by Close for water damage in our basement. This group was very quick to respond, very professional to our property and family. I would highly recommend this group for any recovery work. They explained …

Had a very yucky room that needed a deep cleaning and deodorize — I am SO impressed with the work they did! And wow, they worked fast and efficiently. Very grateful for their hard work!

Herbert was a pleasure to work with on this clean up project. He was here 2 hours after I called and was here at exactly 1pm the 2 following days. very prompt and did a fabulous job! He even liked my dog!

Justin was terrific in getting the process going in a timely fashion. The clean up and mitigation was done promptly and efficiently by excellent workers. Highly recommend this company!

Service Master was very professional and attentive to our needs. Managers Herbert snd Tim were the absolute best! They made a very unpleasant situation for us much more tolerable. We were very comforted knowing that when we called, they would always be there to listen and help. Thank you so much

Very prompt response. All staff pleasant and professional. The work completed in a timely manner. Neat and efficient

Great experience. Very responsive, prompt and professional. Randy supervised the process and was in regular contact. He is awesome. Highly recommend this service if needed.

Responsiveness, Punctuality, Professionalism…

Randy was very attentive and stayed on top of the remediation. They were understanding of the situation and put in long hours to complete the work.Would not hesitate to recommend their services:

on time, good communication, curtious,on time.

We had a pipe leak this summer which ended up causing quite a bit of damage to our dining room and basement. Service Master did a great job with both the demo and restoration of our house. They demoed both areas that had water damage, …

Herbert and his Team were Amazing!
They were so helpful and explained everything in great detail. I can’t say enough about how awesome they were.

Great job and very easy to work with.

They were prompt, thorough and professional. Turned a bad situation into a good experience. Thanks is to Justin and team!

Justin and all the guys that worked at my house were wonderful. Very professional and quick to assist me in my time of need. Always communicating fully with me and working with my schedule to the best of their abilities.

One of my neighbors used this service and these people damaged my property while servicing them. I called them and their supervisor Herbert came to talk to me. Without even showing basic courtesy of damaged property, the supervisor started …

This account is based on the troubling experience of my neighbor. During a time when she needed assistance the most, this company took advantage of her vulnerability. They failed to honor their commitments, leaving her to tackle a serious …

Quality, Value…

Bryan was very professional and kept me up to date

They put me at ease with the process. Very professional and always helpful. I would recommend them for anything

Thank u for being very friendly, respectful, and knowledgeable. I enjoyed working with Justin and ALL immensely.

I am extremely pleased with the service they provided. Randy B and his team were absolutely outstanding. They were transparent, caring, fast, efficient and extremely knowledgeable. Everything you could ask for. Thank you and keep up the great work!

Excellent service! The communication from initial contact to completion of the job by the Production Manager was exemplary. They kept me informed of each step of the remediation process. The crew that did the work were professional and courteous. Great service overall!

Highly recommend! Had a major flood and water issue from first floor laundry. Servicemaster was contacted and they showed up immediately to access and set up a clean up plan! Guys came out and all were very polite, helpful & friendly! Did …

I can't say enough positive things about Service Master. The friendly, professional people were a pleasure to deal with as well as very fast and efficent. I would use them again and refer them to everyone. They are a 5/5 in my book!! Thank you Service Master for all your help and professional service.

ServiceMaster provided excellent water damage & mold remediation services for our home. Justin was ourntechnician & he was very professional, knowledgeable, and thorough in the assessment and remediation process. …