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ServiceMaster Recovery by Close Reviews, Services & Trust Score

ServiceMaster Recovery by Close - Rochester operates as a Balanced MSP with notable strengths in Fast response times, Strong communication, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
⭐ 0 (70 reviews) AI Trust Score: 94/100 Balanced MSP High-touch
Best For 10-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for ServiceMaster Recovery by Close

94
Trust Score
70
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

Rochester, New York

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Operational Assessment

ServiceMaster Recovery by Close - Rochester operates as a Balanced MSP with notable strengths in Fast response times, Strong communication, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style High-touch
Operational Maturity Established

Operational Scoring

85
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Strong communication
Professional client interactions

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Organizations preferring providers with larger review histories
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Prompt emergency response
Professional and knowledgeable staff
Thorough cleanup and restoration
Excellent customer service
Clear communication and explanations
Handling of water, sewage, smoke, and fire damage
Respectful treatment of property
Reliable and friendly team

AI Review Intelligence Summary

ServiceMaster, led by professionals like Herbert Garcia and Justin, consistently delivers prompt, knowledgeable, and compassionate restoration services for water, sewage, smoke, and fire damage. Customers praise the team's responsiveness, thoroughness, and professionalism, highlighting their ability to handle emergencies even during holidays and challenging times like the COVID-19 pandemic. The crew's clear communication, detailed explanations, and respectful treatment of property and belongings foster trust and satisfaction. Overall, clients highly recommend ServiceMaster for their efficient, friendly, and reliable disaster restoration services.

Customer Review Highlights

Alan Lee ⭐ 5/5

The company is responsive to customer's needs and quality is good. I would recommend Herbert to others....

Allison Morganti ⭐ 5/5

The individuals from Service Master are TOP NOTCH. Julie, the Project Manager was super helpful and knowledgeable with our basement water damage. The crew that came out was very kind and explained everything in detail. I can’t say enough good things about this company!...

Amie Triano ⭐ 5/5

Professional On time Efficient...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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