ServiceMaster Recovery by Close - Syracuse

I cannot say enough about Bryan and his team. I know they were God sent and they were a blessing to my husband and I. Bryan was quick to respond and was available to answer if I had any questions or problems at any time. That made us feel …

My insurance company recommended ServiceMaster. They arrived to my house within two hours. That was great considering it was a Sunday morning. Everyone was very professional and courteous. They responded to all my questions. They did a great job cleaning too.

Service Master cleaned my mother's house top to bottom after a furnace issue and the whole crew did an amazing job and were very helpful and paid attention to detail. As you can see in the pictures the place was spotless when the job was …

ServiceMaster came after we had an ice dam this winter. Randy, Vinnie, Rob, Bridget and Emma did a fantastic job opening the walls and removing the damaged drywall, insulation and setting up the equipment to dry it all out. Very professional and courteous. Thank you! Tony

The ServiceMaster team arrived on time, in fact they were 10 minutes early. The team introduced themselves to us, surveyed what needed to be done and got right to work. They cleaned 3 rooms and a stairway and were on their way within 90 …

Lacey was great and service. Master did a great job cleaning up our mess from a sewage clog. I would highly recommend them.

These guys did a great job. They worked hard to ensure my issues were taken care of quickly and professionally. Randy was very easy to work with and was extremely helpful. Thank you guys!

This company was extremely responsive when my insurance company gave them the claim. They called and immediately scheduled someone to come out and take a look. This person arrived on time, and explained what he's looking for, what he found, …

Shout out to Emma, Vinny, Bridget, and Steven for their excellent work. They showed up when scheduled and stayed until the job was completed. Thank you!

Service Master came to my rescue for a flooded basement, every homeowner's nightmare. From the very beginning. Nicki, Taylor, Roy and Bryan took care of everything: getting the water out, saving as much as possible, drying and sanitizing …

I had a water leak from my refrigerator, causing damage to the wood flooring in my kitchen. I contacted ServiceMaster Recovery. They did an excellent job, start to finish. They were prompt and available immediately to help with the process. …

The team was absolutely fantastic. They came the following day after our house fire and everyone we worked with was super professional and kind. They took care of all the smoke smell as well as coming back to take care of some mold remediation. Would definitely recommend them to anyone!

Professional, communicated so well, came every day to check in drying out process, respectful of property and me, clear expectations and process were communicated, answers all of my questions, stayed on job everyday till end of cleanup and …

We experienced some water damage to our home due to a leaking pipe. Our Servicemaster team (Lasey, Randy, Frank and Bo) was outstanding in helping to remediate the situation. They were very knowledgeable, professional, friendly and …

I am elderly woman. Actually worked with my insurance company, was thankful. Unbelievable people, answered my questions and concerns and kept my son, who lives in the area, informed also. Appreciate the compassion I went through while out of my home, well done.

Service Master reached out to me within 20 minutes of hearing from my insurance company. The main contact, Nikky, arrived quickly and the cleanup work was all completed same day. In order to pick up their equipment they worked around my …

Lacey and her crew were excellent! They were friendly and attentive to remedying our water water damage. Everyone was professional and efficient throughout the process during a stressful time for us. Thanks so much!

John Brooks was very helpful in reaching out to my insurance company, and the other sub-contractors needed to perform some of the cleanup.
His crew of Pete, Carrie and Frank did an amazing job of cleaning up the smoke …

Very pleased with their promptness and workmanship. In a time of stress,it was comforting to have them so efficient and caring. Each person involved was amazing.

Lacey, the project manager, was great to work with - friendly and efficient. My husband and I were concerned, however, when the two men who placed the air handlers didn't show for their removal and Lacey got stuck with lifting them up a steep staircase with no assistance.

My point of contact, Julie, was THE BEST! That said, it was shocking how destructive and ignorant of quality items 2 workers were and what they put in the dumpster. As a result. The manager agreed to reimburse PART of our loss. He had …

ServiceMaster helped to make a stressful situation much easier to deal with. The team of professionals worked together to take care of the damage caused by a small fire in my home. Air scrubbers were brought in to help purify the air and …

Vinny and Casey (Carrie) we amazing. They were friendly and knowledgeable. They were also attentive to my needs and addressed my concerns with care and compassion.

Awsome Job and very professional. We had our basement flood this past storm and Service Master was able to get us a quote and do the work within two days, when other companies were projected seven or more days out. The clean up crew and PM …

Completely professional and highly efficient! Their quick service enabled us to stay in our home after a sewage backup, giving us the peace of mind we were in a safe environment. Everyone involved was great; they were all even wonderful with our cat. We highly recommend!

We had a leak in a second story shower/bath. The water was raining down in the first floor kitchen below. Service master was recommended by our insurance adjuster. They came in and set up a dehumidifier the same day.

Lacy and her team were amazing. They came after the tornado ripped one of our roofs off and had major water damage inside. They removed the impacted materials they found and treated the mold that had started to grow. Then they treated the areas and used massive dehumidifiers to dry out the rest of the rooms. Thank you

They were very quick to respond to all phone calls, always on time, and constant communication throughout the whole process.

I can't speak enough from explaining the process during this stressful incident to the professionalism and great work provided. Justin and his team were extremely thorough and made me feel at ease and safe after their work was completed. …

We are Realtors that own Central New York Real Estate Group in Syracuse, N.Y. We are all about service. We specifically recommended ServiceMaster Recovery by Close to our client. We needed the entire home cleaned to get it ready for listing …

Very efficient crew. Always let me know ahead of time when they would like to stop out to check the mitigation process. Also they were great at explaining what they were doing and encouraged any questions I might have. Friendly and professional.

Randy was fantastic! Explained everything to me, was thorough, and kind. The worker who tore everything out and set up the drying equipment was also very respectful and was very efficient. I’m very grateful for the time that was taken by both individuals.

They were amazing, polite and considerate. True professionals.

Vinny and Bo did an excellent job, working late into the evening until everything was perfect. I can’t say enough how much I appreciate their hard work

This is our second time using Servicemaster. Nothing but top notch service! From Randy to the clean up crew of Logan, Vinnie, Emma, and Carrie. They did a great job and answered my many many questions! Randy was amazing with communication. …

Second time I've had to use them, but they were as amazing as the first. Prompt, effective, helpful, and efficient, it was clear and evident the care they take for their customers and the pride and meticulous attention to detail they take to their work.

Our basement flooded 1 week before Christmas. Nikki, Rob, Bryan, Bo, and Josh were a huge help. They were quick, efficient, and very professional. They were very respectful of our items and did their best to salvage all they could. They …

Staff was professional and did a very good job cleaning the water damage.

First class from beginning to end…. Very impressed with their knowledge, above and beyond in every way and how clean they left all areas..
Lacey started the whole process with her very thorough inspection of our water …

My family and I woke up 5 inches of water in our finished and unfinished basement, Randy, Vinny, Tucker, Logan and Rob from service masters were on site instantly providing valuable insight to us through the process and delivering a high …

Lacey and. her crew were awesome to deal with. She went above and beyond and was available morning noon and night. She is a great asset to your company and you are very fortunate to have her.

ServiceMaster did exceptional work at our home. We got to know them pretty well - with them here present over 3 weeks this past December. Lacey is a great project manager! Emma was the superstar and Vinny was fun. The rest of the team was also great - Bridget, Bo, Chris, and Josh. THANK YOU, very much.

The manager was very detailed, very courteous. He knew his stuff. The installers were very nice people, and they were very professional doing their jobs. I would recommend them to anybody excellent work.

We use Servicemaster for mitigation on our basement flooding. The whole team was great to work with Randy, especially was able to come over and talk us through things. Let us know the process and kept us updated. They regularly checked back …

While all other remediation companies we spoke to put us on a wait list that could have lasted weeks, ServiceMaster arrived the next day. …

This company did an amazing job cleaning out my basement after a horrible flood. Very personable and caring! I highly recommend this company, they saved us so much work trying to clean out all of the mess the water left behind.

Julie and her team at Service Masters by Close were professional and efficient from the first meeting. They came out to assess our problem same day and had a team on site the next day to start clean up and mold prevention. The detailed …

Great group of people only people that would help my insurance want it and neither would my Land Lord Rob Vinny and Randy were great. Only good thing that happened so far was them. House smells better and they were very professional and willing to help

SeviceMaster came and did an outstanding job of cleaning up the mess from the flooding in my basement.
They removed the damaged carpet, baseboards and moved things around to make …

They were clear, up front, and very prompt and professional! Highly recommend!

Very impressed with the service they provided. Every step of our clean up and disposal was handled quickly and professionally, which is greatly appreciated when you're going through the aftermath of a fire. Definitely recommend.

The response was very fast and the crew did a great job! Everything went smoothly and we had no issues whatsoever! Highly recommend Servicemaster!

They were super professional, worked very quickly and were happy to answer questions along the way

Did a nice job quickly drying out and cleaning up all the water in the kitchen and basement from the broken water line. Would highly recommend their services. Each employee was friendly and knowledgeable and left us with a good feeling about what was done. Good people! Well done! Thank you.

Service Masters are excellent. When the basement flooded they came the same day to give me an estimate and the next day they brought all their equipment. They were …

Luis, Pete , and Im sorry I forgot the other two young kids names. They all were great. Kind, considerate, friendly. They did what needed to be done, and explained everything to me. …

Justin Rothfuss and his team did a great job... had my main sewer line back up and leak in the basement, Justin came in and took his time answering all my questions, in detail. …

Randy is awesome! Great work and great people to work with.

The experience was wonderful. All the guys were amazing. Thank you Randy, Bo, D, Kayla, Tucker, Vinny, and Natalia. They were quick fast and easy to talk to. Thanks again. Highly recommend them

I got a fridge water line leakage. Randy and his team are very helpful. Quick response, professional team, and good work.