Shumaker Technology Group MSP Review: Ratings, Trust Score & Services in Lansing

Shumaker Technology Group is a Balanced MSP based in Lansing, holding a 4.9/5 rating across 43 reviews. Customers most often mention Exceptional customer satisfaction. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.9 (43 reviews) AI Trust Score: 89/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Shumaker Technology Group

89
Trust Score
10
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Lansing, Michigan

Shumaker Technology Group Quotes?

Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Exceptional customer satisfaction

Most Common Customer Feedback Themes

shumaker
website
group
technology
kyle

AI Review Intelligence Summary

Based on 10 reviews averaging 5.0 stars, overall feedback is excellent. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Blake Ostling

Kyle and his team are fantastic. It’s amazing to be able find a website builder that you can actually sit down with and discuss your project....

Jordan Fuller

Kyle and his team are patient, kind and knowledgeable. The top three qualities you need when you are helping businesses with technology!...

Kim Willits

Shumaker Technology first created and serviced my mother's business after she retired I opened my hair and Wellness salon 3 years ago and Shumaker Technology made that transition smooth. They created my logo, website and service it. They have a great team to work with and I highly recommend them!...

Megan Simmons

I had worked with several companies before and always ended up feeling defeated and overwhelmed. Working with Shumaker Group, and especially AJ, was a completely different experience. …...

Buehner Brothers Painting

We hired STG to build a simple website for a division of our company and the process was incredible. I felt confident in the team’s ability throughout the entire process. They were quick to make any edits I suggested. The price was really fair, it was a no brainer for us and we look forward to working with them again....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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