Skytech LLC MSP Review: Ratings, Trust Score & Services in Middletown

Skytech LLC is a Balanced MSP based in Middletown, holding a 4.8/5 rating across 16 reviews. Customers most often mention Strong communication, Professional client interactions. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.8 (16 reviews) AI Trust Score: 70/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Communication Quality
Operational Profile Balanced MSP

✨ AI Insights for Skytech LLC

70
Trust Score
16
Analyzed Reviews

😊 Positive: 93.75%

😐 Neutral: 0%

😠 Negative: 6.25%

🌐 Visit Website

Middletown, Connecticut

Skytech LLC Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Strong communication
Professional client interactions

Most Common Customer Feedback Themes

Professional client interactions
Strong communication
eric
work
computer

AI Review Intelligence Summary

Based on 16 reviews averaging 4.8 stars, overall feedback is excellent. Customers most often mention professionalism, strong communication.

Customer Review Highlights

Jacob Byrne

I was told my SSD was failing and was led to believe major hardware repairs were needed. Based on that diagnosis, I was quoted roughly $1,200 in repairs. …...

Deivid Rangel

Excellent service...

Bernetta Rosati

This is Bernetta and Jeff Rosati and we are thankful for Eric he is excellent at his job and he doesn’t mind stopping work when we ask questions. He is very polite and knows his job and anytime we might need help we shall call him. Our …...

Carol Visconti

We asked Eric to come out and transfer all my files into a new computer plus I was having issues not being able to use google. He fixed everything, he can work from home if I have any more problems. He is very professional and very good at his work. I highly recommend him....

Chantel Grouten

Skytech LLC was able to recover a document I was working on that vanished with no trace. Geek squad attempted twice with no luck. I was so upset and couldn’t understand how a document just disappears with all of today’s technology. I’m so …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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