Smart Phone Medic (Edinburg) - 4.5/5 Rated MSP Reviews & Services

Smart Phone Medic is a Established, High-Volume MSP based in Edinburg, holding a 4.5/5 rating across 387 reviews. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 4.5 (414 reviews) AI Trust Score: 61/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for Smart Phone Medic

61
Trust Score
26
Analyzed Reviews

😊 Positive: 61.54%

😐 Neutral: 0.00%

😠 Negative: 38.46%

Edinburg, Texas

Smart Phone Medic Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

Helpful support team
phone
screen
took
customer

AI Review Intelligence Summary

Based on 26 reviews averaging 3.5 stars, overall feedback is mixed. Customers most often mention helpful support.

Customer Review Highlights

Eli Elan Gonzalez Jr

Called before coming Emiliano was very helpful and was able to give a quote for a messed up LCD screen on a Iphone 15 pro max. …...

Jocelyn

Please do not bring your phone here unless you’re okay with receiving low quality parts. I took my phone in on June 11 to have my broken screen replaced. The repair only …...

Juan Alonso

They had great hospitality and fixed up my USB port...

mario zamora

Emiliano is the one who helped me. I never had a better experience in my life. Great customer service and helped fix my phone in less than 20 minutes. Highly recommended he gets a raise...

Gaby Villarreal

The experience was amazing. Customer service was on point. My phone was fixed and it was done on point. I recommend this location to fix your electronics....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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