Smart Pro Technologies (Lenexa) - 4.7/5 Rated MSP Reviews & Services

Smart Pro Technologies is a Security-First MSP based in Lenexa, holding a 4.7/5 rating across 33 reviews. Customers most often mention Fast response times, Helpful support team, Security-focused operations. Best suited for 1-25 employees (small business) organizations seeking high-touch IT support.
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⭐ 4.7 (33 reviews) AI Trust Score: 76/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Smart Pro Technologies

76
Trust Score
25
Analyzed Reviews

😊 Positive: 96%

😐 Neutral: 0%

😠 Negative: 4%

🌐 Visit Website

Lenexa, Kansas

Smart Pro Technologies Quotes?

Business Support Operations Analysis summary

Operational Scoring

85
Support
70
Communication
70
Technical
80
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Security-focused operations

Most Common Customer Feedback Themes

Security-focused operations
Fast response times
Helpful support team
security
smart

AI Review Intelligence Summary

Based on 25 reviews averaging 4.8 stars, overall feedback is excellent. Customers most often mention a security focus, responsive support, helpful support.

Customer Review Highlights

Keith Mills

SmartPro has provided great onsite and offsite IT support and access control for our multiple facilities across two states. Highly recommend Cary Shriner and his team....

Donald McCarter

Great experience with a very old sound system replacement in our Church. The cost was perfect for our budget and we have been extremely happy with the results. We will contact them for any future audio-visual needs....

aaron ong

I called for security cameras for my small business. I have a warehouse and I had some questions about pricing, they told me they couldn't help with those questions until they had pictures. I sent pictures and can't seem to get ahold of my representative. I felt like a burden from the start....

Andrea Sullins

This company is very responsive and professional. Cary has been great. Would highly recommend this company!...

Wondye Tefera

I've searched online to find professionals to install surveillance cameras for my new house, I'm glad I found these guys! …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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