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Support.com Reviews, Services & Trust Score

Support.com operates as a Balanced MSP with notable strengths in Strong communication, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking Standard IT support.
⭐ 0 (60 reviews) AI Trust Score: 92/100 Balanced MSP Standard
Best For 10-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Communication Quality
Operational Profile Balanced MSP

✨ AI Insights for Support.com

92
Trust Score
60
Analyzed Reviews

😊 Positive: 95%

😐 Neutral: 5%

😠 Negative: 0%

Pasadena, California

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Operational Assessment

Support.com operates as a Balanced MSP with notable strengths in Strong communication, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking Standard IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style Standard
Operational Maturity Established

Operational Scoring

70
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Strong communication
Professional client interactions

When This MSP Is A Strong Fit

  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Organizations preferring providers with larger review histories
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Professional and knowledgeable technicians
Patient and clear communication
Efficient problem resolution
Friendly and personable service
High customer satisfaction and trust
Value for money
Support for complex computer issues
Positive long-term customer relationships

AI Review Intelligence Summary

Customers consistently praise the technical support team for their professionalism, patience, and expertise in resolving computer issues efficiently. Many highlight the technicians' ability to explain problems clearly and provide thorough solutions, even for complex or longstanding issues. The support staff's friendly and personable approach enhances customer confidence and satisfaction. Users appreciate the value offered by the service, noting quick problem resolution and effective communication. Overall, the reviews reflect high customer trust and recommendation for the company's tech support services.

Customer Review Highlights

Allen Gordon

ERWIN SPENT SOME TIME INFORMING WHAT NEEDED TO BE DONE TO HELP ME WITH THE CELL AND DESK COMPUTER....

Barbara Bone

The person I had was great very patient and solved my problem and made sure it was fixed waiting until all printing done thanks for having such great staff...

Barbara Garcia-Romero

Sonny did a great job explaining his worknmon my computer...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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