Support Hub Inc. MSP Review: Ratings, Trust Score & Services in Bartlett

Support Hub Inc. is a Balanced MSP based in Bartlett, holding a 4.9/5 rating across 39 reviews. Customers most often mention Exceptional customer satisfaction. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.9 (39 reviews) AI Trust Score: 61/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Support Hub Inc.

61
Trust Score
5
Analyzed Reviews

😊 Positive: 80.00%

😐 Neutral: 0.00%

😠 Negative: 20.00%

Bartlett, Tennessee

Support Hub Inc. Quotes?

MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Exceptional customer satisfaction

Most Common Customer Feedback Themes

computer
jack
made
help
knowledgeable

AI Review Intelligence Summary

Based on 5 reviews averaging 4.2 stars, overall feedback is strong. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Donna Eckert

Jack was very rude, spoke over me when trying to ask a question. Never really answered my question. At one point he told me I was not computer savvy, so I asked him if he was calling me stupid & he answered yes. Advised me my computer …...

Rossanna Hays

Jack(143) was exceptionally good at explaining all I needed to accomplish the corrections to my two printers. He is pleasant to work with and had great patience....

Barbara Zimring

Jack the technician was extremely patient, knowledgeable and completely fixed my computer. He was able to install my printer and made me a very happy customer. Great work Jack!...

Felix Alvarado

Owais was extraordinary to be able to help after the destruction made by myself and lending it to my ex, I did not think there would be anyone to help me out with my problem. Owais went out of his way to reassure that he could help me and …...

Robert Miller

Your tech made me aware of several things that was effecting my computer. He was skillful and knowledgeable and did a great job of directig what needed to be done. Only time will tell me just how much better my computer will be. Excellent Job....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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