Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 100%
😐 Neutral: 0%
😠 Negative: 0%
Elgin, Illinois
Surge Solutions Quotes?Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support, a security focus.
Michael and the team helped our company completely transform our IT equipment. The transition was smooth and seamless. Honest approach with competitive pricing. They have never let us down and handle our tickets quickly....
100% would refer Surge Solutions to anyone in need of IT support, cable work, or phone services for their business....
Great company that gets the job done right, on time, and carries excellent customer service!...
I had an excellent experience with Surge Solutions. Their team was efficient, knowledgeable, and easy to work with. I especially want to highlight Dustin — he went above and beyond to make sure everything was handled quickly and correctly. …...
I have called surge solutions a couple of times. One time my computer had a totally black screen. I called support and in minutes, I was up and running again. They always have worked quickly to assist me. Best company for all my IT needs....
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
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