Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 100%
😐 Neutral: 0%
😠 Negative: 0%
Waltham, Massachusetts
Surplus Technology Solutions Quotes?Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, responsive support, strong communication.
Great professional company that was easy to work with. They recycle all electronic equipment, including, but not limited to computers & medical equipment and supply you with a certificate of destruction for any medical related equipment, …...
Lauren from Surplus Technology Solutions was so incredibly helpful! STS was quick to reply, and creative in troubleshooting a more unique issue I had in my case. I super appreciate them and highly recommend if you’re looking for a place with great customer service experience!...
Mathew and Michael showed up after hours to make sure I got the room cleared for an inspection. Very helpful. I will continue to use them for all of our E-Waste....
Matt was wonderful! He came in efficiently got all the equipment that I had and took it within just a few minutes. Very courteous kind and polite. Thank you and thank you Lauren for getting us set up for us. Highly recommend their services! Will definitely use them again....
Lauren Eaton was very professional and patient with the challenges that continued to come up. She was very pleasant to work with and I would highly recommend using this company again for my e-waste needs....
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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