TailWind Voice & Data (Minnetonka) - 3.4/5 Rated MSP Reviews & Services

TailWind Voice & Data, Inc. is a Balanced MSP based in Minnetonka, holding a 3.4/5 rating across 15 reviews. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 3.4 (15 reviews) AI Trust Score: 40/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for TailWind Voice & Data

40
Trust Score
9
Analyzed Reviews

😊 Positive: 55.555555555556%

😐 Neutral: 0%

😠 Negative: 44.444444444444%

🌐 Visit Website

Minnetonka, Minnesota

TailWind Voice & Data Quotes?

MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

project
work
cabling
done
there

AI Review Intelligence Summary

Based on 9 reviews averaging 3.2 stars, overall feedback is mixed. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

marty stamm

Great group!...

Tyrone Biggems

We hired this company to do the cabling at our new offices. I have to say this is the absolute worst experience I’ve ever had working with a company. Project was delayed almost 3 1/2 months and came in almost $15,000 over budget....

Angela Leavitt

Excellent company for structured cabling and enterprise IT services. Reliable white glove service!...

Eric Vander Linden

Unfortunately 0 stars is not available. We have done a few small jobs with them (us being there subcontractor) over time. None of them went well. Always short notice on there side, not wanting to pay for minor items. The last job was completed then they refused to pay for any of the work provided....

A Boy Has No Name

Does not treat their field techs fairly or have any loyalty towards the ones who work hard and try to make the company better....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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