TEC Communications Inc (Lakewood) - 5.0/5 Rated MSP Reviews & Services

TEC Communications Inc is a Balanced MSP based in Lakewood, holding a 5.0/5 rating across 7 reviews. Customers most often mention Fast response times, Exceptional customer satisfaction. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking high-touch IT support.
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⭐ 5 (7 reviews) AI Trust Score: 81/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for TEC Communications Inc

81
Trust Score
5
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Lakewood, Ohio

TEC Communications Inc Quotes?

Operational Overview summary

Operational Scoring

85
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
work
customers
knowledgeable
cisco

AI Review Intelligence Summary

Based on 5 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support.

Customer Review Highlights

Antonio Mills

Ben Myslenski and TEC team are amazing to work with. Their expertise in Cisco collaboration products and is valuable to customers. I have work personally with Ben and he is looking to make the best recommendations and serve customers....

Gary Pesta

Very knowledgeable and extremely easy to work with. I know that when I work with TEC Communications I have a trusted advisor that helps the whole way through the sales cycle and leads customers to the best solution....

Richard Markow (Rick)

I highly recommend Ben and team at TEC. The team is extremely knowledgeable, trustworthy, and a delight to work with. If you are looking for an IT Service Provider, they exceed expectations every time!...

Sydney Vinton

Highly reccomend working with TEC. Their team is responsive, knowledgeable, and filled with good people....

Tom C

Great Cisco Partner! Knows their stuff! Pleasant to work with! They add value!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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