TECHY Frederick in Frederick: 4.8-Star MSP Reviews & Trust Score

TECHY Frederick - Buy/Repair/Sell is a Established, High-Volume MSP based in Frederick, holding a 4.8/5 rating across 495 reviews. Customers most often mention Helpful support team. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 4.8 (495 reviews) AI Trust Score: 60/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for TECHY Frederick

60
Trust Score
5
Analyzed Reviews

😊 Positive: 60.00%

😐 Neutral: 0.00%

😠 Negative: 40.00%

🌐 Visit Website

Frederick, Maryland

TECHY Frederick Quotes?

Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
screen
issues
stephanie
website

AI Review Intelligence Summary

Based on 5 reviews averaging 3.4 stars, overall feedback is mixed. Customers most often mention helpful support.

Customer Review Highlights

Phyllis Isaacs

Stephanie, the tech, was very helpful. When it looked as if I had no other option to my problem except a complete factory reset - not a viable choice for me, Stephanie suggested a solution that cleaned my Android and restored its original …...

Stephanie Carpenter

This was our first time using Techy and it was great. Not only did we get our tablet back within 2 business days after dropping it off, over a holiday weekend, but the customer service was fantastic. I will definitely be using them again for all my technology needs....

Randy Mayo

Lady behind the counter seemed to upset that I was even there trying to sell my phone. The website claims that they will Pay me $330 for it. Website stated that as long as the battery life is over 80% it is still good. …...

Elijah Smith

I took a Samsung Tab to get repaired for a power issue. Ended up paying almost $250 to have my screen partially fixed and attempted repairs 3x , since screen was detached from housing for duration of issues. On my final attempt to get the …...

Rick K

I required service on my inoperative, aka totally dead, Predator laptop. These guys did an excellent troubleshooting job. They meticulously identified the issues - yep, it's kaput - and returned my device at the earliest time. They …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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