Tekscape Inc. New York - MSP Reviews, Trust Score & AI Analysis
Operational Scorecard
Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
✨ AI Insights for Tekscape Inc.
Trust Score
Analyzed Reviews
😊 Positive: 66%
😐 Neutral: 11%
😠 Negative: 23%
New York, New York
Tekscape Inc. Quotes?Operational Assessment summary
Operational Scoring
Operational Characteristics Customers Frequently Mention
When This MSP Is A Strong Fit
- 10-100 employees organizations seeking managed IT services
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Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
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AI Review Intelligence Summary
TekScape is recognized for its professional and knowledgeable team, delivering excellent IT, collaboration, network, and VOIP solutions. Many customers appreciate their hands-off, supportive approach, especially during office projects, leading to high satisfaction and ongoing IT management partnerships. However, some negative experiences highlight issues with sales and engineering teams, including unfulfilled promises and poor communication tactics like misleading cold calls. Overall, the company is praised for professionalism and effective solutions but has isolated concerns regarding customer interactions and project execution.
Customer Review Highlights
We used TekScape for a project and were blown away by how hands off we had to personally be through the process. As we all know, IT is instrumental in most businesses and can be overwhelming to entrust that piece to someone else. We never …...
Great company. Knowledgeable team. For your collaboration, network and VOIP needs, they are an excellent provider and support team....
We used Tekscape for a project of our new office they were very professional and helpful as they guided us through everything. Now they manage our IT & technology and we are beyond satisfied!...
I made a huge mistake and decided trust the Sales rep at TekScape in NYC and their engineering team . They never deployed my Cisco Infrastructure as promised and it was a total nightmare working with this firm …...
We engaged Tekscape for our new office project, and we couldn't be more pleased with their professionalism and support throughout the process. They have become the lead team on all of our IT needs, and we are absolutely delighted with their services!!!...
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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