Telephone Magic Inc MSP Review: Ratings, Trust Score & Services in Niagara Falls

Telephone Magic Inc is a Balanced MSP based in Niagara Falls, holding a 3.4/5 rating across 7 reviews. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 3.4 (7 reviews) AI Trust Score: 42/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Telephone Magic Inc

42
Trust Score
7
Analyzed Reviews

😊 Positive: 57.142857142857%

😐 Neutral: 0%

😠 Negative: 42.857142857143%

🌐 Visit Website

Niagara Falls, New York

Telephone Magic Inc Quotes?

Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

system
magic
phone
telephone
business

AI Review Intelligence Summary

Based on 7 reviews averaging 3.4 stars, overall feedback is mixed. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

MonkeyCrushR

Telephone Magic installed a new business phone system at our office that directly increased our productivity and allows callers to easily navigate to the team member or department they need. Everyone has one-touch intercom to other …...

Kelvin Slattery

Telephone Magic put together a fantastic phone system for us and made everything feel simple and stress-free. Their team was patient, supportive, and genuinely cared about getting it right. We’re really happy with the experience and the result....

renata zychla

They charge 25% restocking fee even if you return the product the same day without opening the box. It is so much work for them to pack and sent the item. I was shocked!!!...

Ryan A

We recently purchased a new NEC system from Telephone Magic, which replaced our old Nortel Norstar. We absolutely love all the new features and could not be happier with all the specific customization's we were able to utilize....

Alexandro Villada

Looking for a retail store ? This is s private house sale office. Not counter store service is provided...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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