The AME Group Franklin - MSP Reviews, Trust Score & AI Analysis

The AME Group (Nashville) operates as a Balanced MSP with notable strengths in a solid general IT service track record. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
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⭐ 4.6 (20 reviews) AI Trust Score: 71/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for The AME Group

71
Trust Score
15
Analyzed Reviews

😊 Positive: 93.333333333333%

😐 Neutral: 0%

😠 Negative: 6.6666666666667%

🌐 Visit Website

Franklin, Tennessee

The AME Group Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

knowledgeable
professional
group
account
business

AI Review Intelligence Summary

Based on 15 reviews averaging 4.7 stars, overall feedback is excellent. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Jerry Juliano

Patrick Clarke was very competent and professional. He had me up in going in less than 10 minutes....

Teddy Ramey

I recently needed help regaining access to my VPN, and I want to give a huge thank‑you to the two gentlemen who assisted me. They were patient, professional, and incredibly knowledgeable. They took the time to walk me through each step, …...

Corine Frank

Very pleasant as always and quickly resolved my problem...

Buffy Wilson

I have enjoyed working with the AME Group since taking over the IT responsibility in the company. The account and service teams are personable and knowledgeable. They educate clients on services, current industry trends and solutions. They are open to hearing our business needs and provide good recommendations....

IT IESGRAY

AME is a totally awesome asset to have in our corner. the team in the Nashville office continually go above and beyond to take care of our needs as they arise. We are honored to have …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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