The Garam Group | IT Services company in Syracuse, NY

Loving our new phone system! They were very professional and thorough. Highly recommend!

Garam Group has been an incredible partner for our phone system setup and support. As a growing logistics company, clear and reliable communication is critical — and they’ve made that possible from day one. …

The Garam Group is awesome! If you are looking for a company to take care of your IT needs these are the folks for you. Not only are they knowledgeable but they are clearly happy doing what they do and working for the company. This …

Dzenan was diligent and persistent in fixing a stubborn technical problem we had in the office, and he kept coming back with new ideas until we reached a solution. He was knowledgeable, kind, and a pleasure to work with and I hope I get him sent my way the next time an issue pops up!

The Garam Group has helped us move into the 21st century with our new phone system. From our first conversation with Michelle to our system installation with engineer Matt, you service has been 5 star for sure...Thank you!

Truly top-tier IT support! My solo physician practice couldn't function without the proactive reliable knowlegable support of The Garam Group. 10/10 would recommend.

Great staff and always there to help. Excellent service!!!!

We replaced separate phone systems in our two offices and are now under one system and it's working very well. Garam did a great job from sales through implementation, very smooth and painless process.

I have been using Garam Group as our managed IT partner for almost a year now. We went from a different local provider to "DIY," to a fairly exhaustive due diligence search to find the right partner. I have repeatedly been glad that …

The Garam Group has taken great care of our business. Highly recommend.

Alex and Nate were great today! They were able to complete both tasks without disrupting office operations! Thanks Guys!

We recently switched our business VoIP phone system to The Garam Group/Highbridge Communications. Michelle S. was very professional in coordinating the overall plan for the switch. Engineers Kevin B. and Caleb F. were incredibly helpful …

We had a new phone system installed at Green Light Automotive and the experience was great. I had the pleasure of working their engineer, Matt. He was awesome and extremely knowledgeable.

We have worked with The Garam Group for many years and they don't disappoint. Today Sebastian took time to get my new laptop set up and everything working as I needed it. I highly recommend this group!

Response from the owner

The Garam Group is a professional organization. They listened to our questions and provided us with a practical solution. Their pricing is competitive and they were a pleasure to work with. The equipment was so easy to use, we didn't …

The Garam Group is a pleasure to work with. We here at The City of Norwich have been working with The Garam Group for approximately 8 years and have always been happy with their prompt, courteous customer service. Thank you Sabastian Backer for getting us up and running so quickly yesterday! You guys are the best!

Caleb is awesome and extremely helpful!! I was out of state on vacation and needed to do some work remotely and with one quick phone call Caleb had me working remotely in minutes!!! The Garam Group is the Best!!

We recently worked with The Garam Group to switch our phone system and provider, and the entire experience was excellent from start to finish. Their team was professional, efficient, and incredibly easy to work with. Special shoutout to …

Sebastian, Matt, and Caleb were terrific during our set up. They were patient, efficient , knowledgeable, and very accommodating. We joked they spoke a different language when they used computer jargon. They answered any questions and in …

Dan was very professional. He was friendly, inobtrusive and informative, even for a non-techy like me! Five stars all the way!

Michelle and James were so easy and amazing to work with. Whether it was onboarding, implemetation, or invoicing, it was nice to have a local company to address any concerns immediately. Nothing but 5 stars!

Garam Group customer service is amazing from sales to support! Alex, Michelle, Kevin and Matthew to name a few always rock it whenever we need something. They have a great support ticket system to make sure you get the attention you …

We have been with The Garam Group for a month now and have had the BEST service-we ask a million questions and our original configuration needed to be changed multiple times and The Garam Group responds INSTANTLY and with patience and explanations that are relatable!! THANK YOU, The Garam Group, for making this change seamless!

The Garam Group is a very talented team of IT specialist who work tirelessly to keep our department's IT issues in check. We are a 24/7 agency and need round the clock IT support for our members all hours of the day. Each specialist is …

Response from the owner

I cannot utilize enough glowing adjectives to adequately describe the staff at The Garam Group. Whenever there's an issue and our phone or computer wants to go on strike, I can always count on Artemiy, Matt, and Sebastian to reply quickly …

The Garam Group is the go-to company for swift and expert telecommunications services. David House, Heidi Reichert, and Alex Leo are extremely knowledgeable and so personable, you'd swear they were human! ;) They completely make the process painless. Four words: Use the Garam Group!

Matthew Simmons and Kevin Belden have provided outstanding service. Those guys are very courteous, professional and efficient. …

a month ago

Our company recently engaged the Garam Group to co-manage our IT services. The onboarding process went very smoothly and a special shout out to Kevin B. who has shown incredible patience and kindness to our staff and internal IT team. We are very pleased with the services provided by the Garam Group.

I switched my companies phone system to the Garam group a few month's ago. Michelle met with me and my staff a few times before and during the switch. I cannot express how amazing this woman is. They helped ensure the process went smoothly. …

We’ve been incredibly impressed with The Garam Group for managing our company’s IT and communication needs. Their team is thorough, always taking the time to diagnose and resolve connectivity issues with precision. They’re exceptionally …

Heidi and Sebastian both did a great job of being very timely and accurate. Thank you!

The Garam Group is a pleasure to have as our Phone provider. Michelle S. was professional, pleasant, accommodating and informative when providing all the information prior to our decision making of our new provider. Caleb was also …

We use Garam Group for our work & every experience that we have had is always amazing. From those that work at the help desk (Nick and Billy) to Michelle (our client relationship manager) to Artemiy (our IT onsite specialist) every single …

The personnel at Garam Group has always stepped up and been amazing to work with. I can't mention just one person, because believe me when I tell you that I have talked with them all, I have talked to them all! They are always super helpful …

We cannot thank Garam Group for getting us connected and for Kevin for spending so much time to get everything right! We are looking forward to the new system to make things nice and easy!

Outstanding customer service! Helpdesk Engineer's Sebastian and David are extremely professional, friendly, resolve your issue/request quickly, and follow up to make sure your issue/request has been fulfilled.

The “Garam Group Quality" of customer care and personal assistance in navigating modern technology has made all the difference for our small business. The amount alone of recouped man-hours maintaining our business systems and the ability …

The Garam Group is very attentive and provides excellent follow-up to all service needs and concerns. Whenever there is an issue, it is addressed and corrected immediately. Their phone system works seamlessly and truly meets our business …

Josh was great! Not only did he send me the report I was looking for, when I asked if this was something I could access on my own, he sent me step by step instructions so I could access the reporting myself. Great job, Josh! Thank You!

The Garam Group has been a terrific company to work with. During the pandemic they have been just outstanding with the additional service and support that they provided to our organization. They have resolved issues so that all our staff …

Very pleased with our companies' phone service. Very professional and punctual

The Garam Group, Michelle Salvagno in particular - is a delight! We enjoy working with them. Thank you for the business!

Garam Group has provided our offices with great service. Easy to reach and very attentive to our business needs. Highly recommended.

We had a fantastic experience! Michelle was instrumental in helping us figure out what to keep and what to migrate in our phone system. After our previous provider failed to offer support when we needed it, we chose to go with a local …

I worked with Caleb at the Garam Group and he solved my problem in less than 5 minutes. He was professional as well as a pleasure to work with. I highly recommend the Garam Group as every experience is like the one I had today.

We have been a customer of The Garam Group of over a decade. We have entrusted them with our VOIP phones, as well as all of our IT requirements for all of that time. I am delighted to say that after all of this time, the group has never let …

We just switched our phone system over using the Garam Group. It was a great experience from start to finish. Michelle was incredibly patient and really took her time understanding my office's needs. Caleb and David were extremely …

4 months ago

I've worked with Garam Group for several years. They quickly respond to every issue without hesitation. I would highly recommend using them.
Sophia N.
Advanced ENT Phys

Esther helped me add my email to our printer/scanner. I know it wasn't "brain surgery" but she does all her work with a smile. I'm so glad for her assistance. Shout out to the entire Garam group team!

Garam Group/Highbridge Communications is a great company to work with. We wanted to update our phone system so we called them. Michelle was very knowledgeable with their products and explained how everything works flawlessly. She …

We have recently engaged the Garam Group to handle our company's managed IT services and are very pleased. The onboarding process went very smoothly. Kevin, Dave, Sebastian, and Caleb demonstrated exceptional professionalism and provided …

MY Agency of CNY, Inc. is very happy with The Garam Group. I no longer have to problem-solve technology issues for myself or for my staff. The Garam Group handles everything for us. They ensure we’re compliant with all cyber security …

Working with the Garam Group in Syracuse has been an outstanding experience from start to finish. As a small business, we often lack the time and resources to handle certain technical projects on our own. When Michelle Salvagno first …