The IT Professionals MSP Review: Ratings, Trust Score & Services in Lakewood

The IT Professionals is a Security-First MSP based in Lakewood, holding a 5.0/5 rating across 83 reviews. Customers most often mention Helpful support team, Security-focused operations, Exceptional customer satisfaction. Best suited for 25-100 employees organizations seeking standard IT support.
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⭐ 5 (84 reviews) AI Trust Score: 97/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for The IT Professionals

97
Trust Score
25
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Lakewood, California

The IT Professionals Quotes?

MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Security-focused operations
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
Security-focused operations
frank
computer
able

AI Review Intelligence Summary

Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, a security focus.

Customer Review Highlights

Al E

I couldn't be happier with the PC that Frank, of IT Professionals, built for me. Frank knows his stuff and took the time to make sure everything was exactly how I requested it. My new PC runs flawlessly!! Frank finished my new build …...

Marykate

Frank is a magic worker! My computer crashed on me and he was able to get it up and running again so that I was able to get my stuff off of it! I thought for sure I was a gonner! I highly recommend Frank for any computer help!...

Randi Castillo

After procrastinating for several years & watching my monthly Frontier bill (internet & TV) climb to over $200, I finally called Frank for help on how to "cut the cord". My computer knowledge could be poured into a thimble with room to …...

Marcy Mills

Frank helped me with a fabulous media system and computer setup. I am not only saving money, I have a wonderful system I am thrilled with. Knowledge and expertise cannot be matched, and very reasonable prices. I love my new toys and thank you Frank for all your help and patience....

Lisa McInerney

Frank helped me fix virus messages that suddenly appeared on my laptop. He was quick and efficient and highly recommend his services and tell all of my friends...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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