The Neat Company

I have been a Neat customer and user now for probably 10 years and I have never been disappointed in the program nor any of the individuals that have supported me in the app use. Just as today, I was stumped with an access problem that …

It was great customer service. I’ve enjoyed using Neat for several years. Arnold was amazing. He was quick to fix my issue.

Every time I call for assistance, I always receive a friendly and helpful person. Today I had great assistance with Arnold. He is very patient and informative.

I was having trouble with an older Neat scanner I had for years. I sent in a help request. I got a call from Dolly a rep with Neat. When she initially called, I couldn't talk so she scheduled a more convenient time to call back. She called …

I was not aware that my yearly subscription had not gone through due to the expiration of my credit card. I call the number on the bottom of the notification and spoke to Arnold who was very patient and helpful to me. He even gave …

I worked with Dolly at Neat. She worked diligently with me on my laptop and was able to fix my scanning options.

Alma assisted me in updating my Neat system. She was very helpful and patient with me. I am now updated and very thankful for all of her help. Have a wonderful day. Best - Carol Miller

Clint helped me solve the problem of an item not processing. Appreciated the help. Have used neat for years and have referred them to others.

We just upgraded to Neat cloud from our legacy desktop app (v5.7). It wouldn't run at all on our new laptop so we got tech support involved to help us convert all of our data to the new environment. Ronn I. was our tech and he did a …

The lady was able to get me a new promo subscription price with discount of $50. She also was able to make recommendations for scanners.

Dolly was absolutely patient and awesome. She helped me get my original Neat Scanner set up on my new account and computer and walked me through a basic course of features available on the new cloud based system. Thank you DOLLY!

The extra technology support subscription has been well worth the purchase. Unfortunately, the original support person from NEAT spoke too fast and did not give me the opportunity to work through her directions. So of course, my problem …

I am very pleased with the technical installation of Neat on my new computer that has Windows 11. Also, my Brother 2000 scanner will be accessible. I was glad that I could make my payment due November 21st for year 2026. Thank you, Dixie

I had to give two chances at success based on two phone calls needed to get service. The first call may have been a tech issue. The phone rang and rang with no response, then audio came up and I could hear your phone bank laughing and …

I recently had an exceptional experience with Dolly at Neat Software Company, and I couldn't be more pleased! ? …

Technical Assistant was Dolly P. She was very patient and took care of my situation successfully. I'm only a 2 rating in computer savvy (from 1-10). She is a 10! Thanks!

At the Neat Company, Liza spent many hours helping us transfer our old files from our old Neat machine and program to our new Neat machine. Thank you so much Liza, for your patience and kindness. Well done!! We are up and running again.

Hello there. I am a licensed insurance agent. I am one of those people who respect and appreciate the professional technicians who are: professional, patient, happy to help another person not only fix their immediate technical issue, but …

Alma was fantastic...she explained everything in detail and stuck with me to make sure everything was working to my satisfaction. She called me back at the exact appt time twice while the files were being transferred. She went over and …

Alma was so great! I am not tech savvy at all and she was able to help me in ways I understood! Thank you Alma! 20 stars if I could...

Alma V. was seriously incredible and patient with my transition from the older legacy desktop software to the new online version. She did a phenomenal job of working with me to achieve this transition, especially since I have over 20k …

I am gratefull for the support I received during these days from ALMA. She was always paying attention of the problem and worked a lot to get my documents. She was effective and punctual, always on time. Thank you again. A really professional. Lucrecia Solano

I have been using this software for years now. I have always gotten great support although I have seldom needed help because the software works so well. Dolly was a great help today.

Reginald helped me with an issue - that another tech (Mary) was unable to. Spent time to fully understand the issue(s) and more time to resolve issues successfully. A very good tech with great customer service skills. Thanks!

I needed to change my payment method and had to call because my online account was locked from doing this transaction. Everything went well enough, although it could have been accomplished sooner due to repetition of information during the call.

Alma with tech support was able to help fix my issue in a prompt and professional manner. Thank you!

Arnold was great. I have had my knee desk since 2017 and of course the operating program is way outdated so he helped me to get a new subscription and then I will be able to get an appointment and they will take all my old information and transfer it to my new software thank you so much, Arnold. He was wonderful.

I was having trouble downloading the new Neat desktop app. I requested help thru the chat. Liza came on and helped me get it up and running. Lost the chat somehow and she picked right up with email. The best.

Clint did a fine job addressing my concerns and clarifying some functionality of the Neat Cloud. Clint offered various alternative tutorials and options. Well Done, Clint!

Contacted Neat when I ran into a scanning problem. I first chatted with Clint and he gave me some suggestions on how to fix my problem and offered me a remote session. I was put into a remote session with Alma and that remote session got me …

I have used Neat for many years to keep both my personal and business documentation in an organized and easily accessible format. …

Dolly From Neat Receipts exceeded what I needed done and did More The I expected . I highly recommend Neat Receipts especially when they have emploees like Dolly working for them.

I was pleased with the timely and direct responses to my requests for information. Chat 005477641. Clint did an excellent job of not only answering my direct questions, but he also provided me information that he viewed correctly would be of additional benefit.
Well Done!

Support from Dolly was excellent. She understood my issue and took the time to resolve my problem in a very timely manner

A big thank you to Dolly, who understood my situation and helped me preserve my family's history through Neat. I've been with Nate since 2016 and I rely on to keep my memories and important documents safe. This is what Neat is all about to …

This wonderful app has been priced beyond its value. What used to be free is now $250 a year which exceeds its value. You can just keep a file of receipts and in the slim chance you will need one just dig through the pile. You can do a ot of digging for$250

The representative
who assisted me, Dolly, was exceptional. She was patient with me, and took the time to diagnose my problems. She made sure all was working well before our call ended. She is a great attribute to Neat!

Have always like the Neat product. My experience with tech support has been outstanding. Alma went above and beyond in helping me recover my data and giving an overview of the new product features. She was patient and professional. I appreciate all the help she provided.

I did the customer service chat and Dolly was the representative that helped me. She was very helpful and went beyond to make sure I was satisfied with the Neat program. She answered all my questions and helped me to choose the plan to accommodate my business needs. Thank you, Dolly, for all your help. I do appreciate it.

Used Legacy software. Windows crash and re installation. Old files I had would not install correctly. Tech Support had correct installation file and back up and running. Saved a load of past data. Will be taking their advice and transfer from nmdb to PDFs. Thank-you.

I had an awesome support session with Liza C. She was patient and got my new MacMini working with the very old USB Neat ScanDesk connected via an old USB via my embedded monitor hub. (so combination of old scanner hardware and super …

Reginal was amazing. I was very lucky to have his assistance. He helped me reinstall driver for scanner and showed me new features. Thank you so much!

Excellent Cusatomer Service! The customer chat option is quick and solved my issue. Thank you!
The program is simple to use and is a time saver for me. I would likely recommend this to keep track of purchases and expenses.

Dolly persevered and fixed my issue with my scanner not working with Windows 11! I've been dealing with this for a long time and now it works! Thanks, Dolly!!

I had an excellent experience working with Alma from Neat. She was incredibly knowledgeable and patient as she guided me through syncing years’ worth of documents from an older version of Neat to the new platform. What could have been a …

Dolly was so helpful with my subscription and helped me get my account active again without any issues.

I started out not very happy because I had lost access to my files due to software changes. But as a result of the amazing and patient assistance of the technician Ronn, I now have my files in the new software. It was a lot of work. He did it with no complaint. I am now a very happy customer. Yvonne

Great support! Alma was a great help and did a great job helping me over the problem

Well...long story short, I had to reset my computer and had issues with reinstalling and accessing my NEAT files. After contacting Customer Service, I was connected with Alma. She was beyond outstanding and was very knowledgeable and …

Ronn at NeatReceipts provided amazing service. Above and beyond. Over several days, he troubleshooted and repaired my out of date and corrupt database, migrated it to the cloud, installed the latest software, and got me up and running again …