Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 96.67%
😐 Neutral: 0.00%
😠 Negative: 3.33%
Philadelphia, Pennsylvania
The Neat Company Quotes?Based on 30 reviews averaging 4.9 stars, overall feedback is excellent. Customers most often mention helpful support, professionalism.
I had the privilege of working with Dolly today. I'm not great with computers but Dolly was perfectly relaxed, professional, helpful and solved my issue. We needed to Download all my Neat account Cloud files to my desktop in PDF formant …...
MY CUSTOMER SUPPORT PERSON WAS GREAT. SHE WAS ABLE TO HELP ME INSTALL THE MOST RECENT VERSION OF THE APP AND WALK ME THROUGH THE PROCESS. SHE SPENT ALMOST 2 HOURS OF A 30 MINUTE SESSION. HER HELP WAS CRITICAL TO MY DECISON TO CONTINUE TO USE NEAT. THANKS...
Alma was fabulous , she stated with me for 4 long days and explained everything that she was going to do. She gave step by Step instructions and was very patient with me when my machine was acting slow. I comment het professionalism and her expertise. I was very happy with the service that she provided...
I had to get a new computer which in turn discovered that my neat app was out of date. The tech team did a great job over a FEW WEEKS, getting my all information from the old app to the new program. I must say it was not an easy task as …...
My older version of Neat scanner is no longer supported. I thought that I had lost thousands of documents, including all of my Mom's precious recipes. I had made several calls but could never fully resolve the issue of lost documents. I …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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