Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 63.64%
😐 Neutral: 0.00%
😠 Negative: 36.36%
Hartford, Connecticut
Total Communications Quotes?Based on 11 reviews averaging 3.5 stars, overall feedback is mixed. Customers most often mention helpful support, professionalism.
Kathy & Total have always been wonderful to work with and incredibly helpful. They've worked closely with us on several projects, and have always helped to make it as easy and as smooth as possible for us. Super quick responses to all our questions and requests are always appreciated and they've nailed it every time!...
Great support and service, very competent staff....
I have been working with Total Communications for over 15 years and the support has always been exceptional....
Not an easy system to utilize, too many steps when using the phone. They install and leave when there is multiple issues happening. They don’t send anyone back to fix or look over anything, they pawn the problem off to someone else as if it’s not there issue.i don’t recommend....
We recently had the pleasure of working with Bob W. from Total Communications on a site-to-site network connection issue, and his support was outstanding. Bob responded quickly, provided all the necessary information with clarity and …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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