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Total IT Reviews, Services & Trust Score

Total IT, Inc. operates as a Balanced MSP with notable strengths in Strong communication, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking Standard IT support.
⭐ 0 (12 reviews) AI Trust Score: 82/100 Balanced MSP Standard
Best For 10-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Communication Quality
Operational Profile Balanced MSP

✨ AI Insights for Total IT

82
Trust Score
12
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

Garland, Texas

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Business Support Analysis

Total IT, Inc. operates as a Balanced MSP with notable strengths in Strong communication, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking Standard IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style Standard
Operational Maturity Established

Operational Scoring

70
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Strong communication
Professional client interactions

When This MSP Is A Strong Fit

  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Organizations preferring providers with larger review histories
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Expert IT support
Local company advantage
7-day availability
Quick response times
Professional and friendly staff
Effective remote work solutions
Reduced technical problems
Excellent customer service

AI Review Intelligence Summary

Total IT provides exceptional IT support in the Dallas-Fort Worth area, praised for their expertise across various operating systems and cloud services. Customers appreciate their local presence, availability seven days a week, and quick response times, which are crucial for retail businesses and remote work setups. The team, including individuals like Jared and Joel, is noted for professionalism, kindness, and clear communication, making technical issues easy to resolve. Overall, clients report significantly fewer problems compared to previous IT providers, highlighting excellent customer service and timely assistance.

Customer Review Highlights

Bill Wooden ⭐ 5/5

BEST IT SUPPORT IN DFW No kidding, they really know how to keep your computer systems running - Incredibly well versed in all the major O/S, Cloud Services, anything to do with …...

brad schweig ⭐ 5/5

Total IT took over our tech support for our company a few months ago and so far it's been great. They are available 7 days a week which is important in a retail business. It's nice having a local company too and not dealing with people overseas in a call center....

Carol Collier ⭐ 5/5

Jared has been so great to work with using my VPN for work from home during the COVID19 shelter in place. He answers all of my inane questions in a professional way that is easy to understand. I've had to call him 4-5 times now and he …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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